Vodafone India — Poor Vodafone Customer Service in Hyderabad, Advisors are not helpful and not ready to listen to customers query

Address:

Hyderabad, Andhra Pradesh

I have best offer for my vodafone num which is double data, if i recharge for Rs.98 i'll get 1GB. so i called hyderabad cus care on Friday (11/09) spoke with advisor SWATHI who confirmed that i will get 1GB if I recharge for Rs.98 but she did not advise me to do it through vodafone website. I recharged it via paytm and got 525MB so called vodaphone again spoke with SANTOSHnwho said that "there was some problem with double data for couple of days and he asked me to wait for 24hrs for the balance MB and he raised a service registraton number [protected]." I waited for 24hrs and i still did not receive the balance MB so called back on saturday after 3pm spoke to PRASANTHI who said that "the service which was raised on Friday was wrong and need to wait for 24hrs and she said she will raise new service registration num but I asked to transfer to her supervisor who put me on hold for 20 mins and hung the call on me." called vodafone again and spoke with NANDHINI after explaining my issue she said she will transfer to her supervisor but she hung the call on me again. I tried calling them back and an advisor AMBIKA picked the call and was not ready to listen to my query she straight away transferd to automated robotic voice. finally called again spoke with SANDEEP YADAV who was good and did his job as customer requested "he transferd to his Team Lead AMITH and Amith assured me that he will raise complaint and i'll get the balance MB within 24hrs, he again asked me to wait for a day." TL Amith was also irresponsible, he promised me I'll get the balance but today is Monday I did not get the remaining balance. So I called the mumbai headoffice num [protected] twice but no one responded to my call I was with automated voice for half an hour but no one bothered to pick my call. Tried calling the vodafone complaint 198 again but i got a message states "sorry you cannot be connected." So entered in vodafone website and made a complaint but got an email saying they will resppond in 2 working days, I already waited for 3 days now. WORSE SERVICE. Gone with live chat and supervisor SHAILESH on chat said that i'll not get the balance MB because I recharged it through third party (paytm) but that was not my fault I spoke with the advisor SWATHI who confirmed that I'll get 1GB but she failed to inform about the vodafone website, only after she confirmed that i'll get 1 GB i went with the recharge amount Rs.98 and Finally SHAILESH gives another new story that "in his system he is not able to see the recharge of Rs.98, every1 in customer service comes out with different details and he was not helpful being a supervisor. HE WAS VERY SARCASTIC AND DID NOT ANS TO MY QUES, i asked for his manager but he just cooked up story saying MANAGERS ARE IN MEETING and he said the meeting was from 1:30 to 5:30pm but I was with him on chat before 1pm. He disconnected the chat and called me from 982...6651 and asked me to wait till 5:30 for manager's call and he gave me the mumbai head office number ([protected]) chargeable call and email id (vodafonecare.[protected]@vodafone.com) to complain. WHAT A POOR SERVICE. for 4 days I'm chasing now but still my issue is not solved as this is not my fault but the advisor SWATHI failed o inform me about their website. Advisor ANAGHA was also very sarcastic on live chat. PLEASE RESOLVE MY ISSUE AND I DONT WANT TO SPEAK WITH VODAFONE PEOPLE AGAIN AS ITS OF NO USE AND WASTE OF TIME. THANKS