Vodafone India — Postpaid to prepaid

Address:

110019

Hi this side is anil bawa. I am a user of vodafone. Recently i bought a sim card of vodafone and at that time i gave them all the details of me, that sim card was post paid i asked then if' i can change it to prepaid'? They said yes but today (22 june 2016) i went to kalkaji branch of vodafone company. I was entertained by satpal (My token number was 200) i told them to convert my sim card from post paid to prepaid they said that they will need all the identities. I showed them all the identities but they refused to do so, they said that the identification is not clear but the same identification card was used to register the sim card so how can they refuse. 1 month ago i told them to chande my plan but still they didn't did it. We bought this number just because we had similar number. They told me that they will block our number if i dont pay but why should i pay i haven't done even 1 call from the day i bought it. And the rent was just for rs 250 but still i had been getting bill of rs 500 every month without any usage. I am consumer of vodafone since 1996 how can employees behave like this the should cooperate and understand our problem. They asked for rs 820. I agreed to do so. After that they started saying that identity is non clear i even gave them photocopy of pan card, showed then real copy of driving licence still they refused to do so please take strict and fast action against them and my sim card should not be blocked