[Resolved]  Vodafone India — refund o[censored]nnecessary balance

Address:

New Delhi, Delhi

I switched from RELIANCE NETWORKS to your VODAFONE Networks and I THINK I MADE THE WORST DECISION . On[protected] at 11.51pm with a balance of RS 117, I used *121# helpline number to get a recharge of RS.49 MESSAGE CARD done, I received no message regarding the confirmation of the activation of the pack.As I was not sure whether the activation has taken place or not I again went through the procedure of activation using the same helpline number .Again I received no confirmation message .To confirm whether the activation has taken place or not I contacted your 198 helpline from where the reply of the costumer care executive was that "THE DATABASE STILL HASN'T UPDATED YOU SHOULD CALL US AFTER 1 HOUR ". ON[protected] at I checked balance and it showed RS 16.To check how it happened I called 198 helpline number and I had the worst experience of costumer care. I had to call 3 times as the costumer care executive would put me on hold and never return to the call and I have the recordings of all the conversations with the executives. When one of the executive did listen he told me that both the message cards had been activated. To which I said that I never received any confirmation regarding the activation his reply was "IT IS DUE TO THE NETWORK PROBLEM" so I need the refund of my balance of the extra message card that had been activated . AGAIN I was put on hold and never answered .. "I request you to please refund my balance of one message card and make sure your costumer care executives learn how to help the costumer with the problems " I hope my problem is answered as soon as possible and make my decision of choosing your network worth while for me to continue with your services.