Vodafone India — Service at vodafone gallery

Address:	Mumbai City, Maharashtra, 400057
Website:	vodafone.in

Please treat this as serious complaint.

Ref my wife Sandhya Patki's phone no [protected], used by my daughter, there was a downward revision of calling and data plan done on 28 Feb. The customer care agent at Vile Parle Hanuman Road gallery Mr. Yogesh took the revision and assured that the due change to new plan 199 calling plan and withdrawal of complete data plan (Rs 0 plan) has been activated and will be done in 2 days time.

When we got the bill we were shocked to see the data plan been revised to 299 instead of 0. By that that another billing cycle was on. We tried to visit the gallery twice to do the needful query and change, only to find that the central system was down. Finally I had to pay 3 months bill uncecessarily without any fault and entirely due to inefficiency of Mr Yogesh and not having courtesy to look into it and do needful change.

Yesterday when I had to change my sim for some technical fault, again I was promised 2 hours for resinstatement and after 12 hours too it has not been done. When I visited the gallery in the morning today, I was told it will happen in 2 hours. This I could see was clearly a case of further dereliction of the agents' duty of not activating on the change of SIm yesterday 1st June evening, as I am aware it does not take this long for activation of new SIM.

The gallery as such is good, with good top management, but people like Mr Yogesh are spoiling its reputation