[Resolved]  Vodafone India — trai vodafone withdraw validity after make a life time recharge scheme

Address:462024

Dear sir,
I am a customer of vodafone india prepaid holder. My number is protected. I was port prepaid sim card in year[protected] as a life time validity.
But recently i am received sms from vodafone that the you will recharge for every month to active your connection. And my outgoing call barred on 02.12.2018.. I called to 198 for my complaint but customer executive told me u have to recharge minimum 35 rs for continue my services
Why should i recharge for validity because i
My number is with lifetime validity. Company provide me life time validity at that time committed
Now in 2018 company change the rule for validity. This is fraud.
I approach to you if company does not provide for life time validity then why should that time launch this offer or scheme under your regulations, and collect huge money from customers like as me. Company can not change the life time validity of my number.
Kindly need your intervention in this.
Waiting your reply asap.

Thanking you
Vodafone india user
Mohd abid khan
Bhopal
Madhya pradesh
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Jan 5, 2019
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Dec 05, 2018
Vodafone India Customer Care's response
Hi Abid!

That's not the experience we want you to have :( We will call you shortly to address your concern.

Regards,
Vodafone India
Complaint comments 

Comments

My grandma mobile...is basic model... she has 3 digit balance... but outgoings call not working... why your company's servents take my call
My nameis patibandla venkateshwarlu.work in Vodafone company in warangal.my role is psr.i forgot my userid and password.please give me my details.
My mail id: [protected]@gmail.com
Plz chq my service registration number [protected] is registered 12 nov 2018
customer care service did not solw my problem. . .& no cal for mi. .

msg sending problem faltu service
सर मैंने वोडाफ़ोन का 458 मै 84 day अनलिमिटेड कोल ओर 1.5 gb पर day 4g इन्टरनेट वाला प्लान करवाया है दीवाली के बाद cuostmer सर्विस नम्बर kotakbank और गुजरात गैस पर कॉल किया तो कॉल चार्ज लगाना चालू करदिया है
Sir mere vodafone no. Se koi phone ni ho rha

Jab main phone karta hu to bolte h ki ye seva aap ke liye uplabdh nahi h
Sameersharma01's reply, Nov 25, 2018
Sir mere vodafone no. Se koi phone ni ho rha

Jab main phone karta hu to bolte h ki ye seva aap ke liye uplabdh nahi h
Hi,

There is area in Bangalore where we have all network around being IT city and there is no Network.

If you can setup tower in Green Glen Layout, Bellandur . It will help you not to lose your customer and forced to change Network to Airtel or Idea..

Hope you consider this request.

Thank you!!

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