Vodafone India — unauthorised deduction from my vodafone account on the name of flash message, even though i have never ever subscribed to it.

Address:

Raigad, Maharashtra, 410210

My name is diwakar prasad. I stay in navi mumbai. I have vodafone prepaid account nos. [protected] and [protected]. On both the numbers for the last 15 days, whenever i refill the accounts of some amount, those get deducted immediately the moment i come into the network of vodafone.
I complained about this to their complained number 198 many a times. Sometimes they refund, but most of the time they do not. I have already lost a good sum of money in this way. Even visiting and complaining at the vodafone gallery did not result in proper solution of this problem.
I even formatted the phones two three times in the hope that it could solve the problem. But of no avail. It still is the same as before. The service centres of my android phones [[protected]Gionee f108 po) and [protected] (Micromax canvas 1)].
It seems that the vodafone damn care for its customer.in desperation, i am writing to you to kindly look into the matter.in dire case, i am left with no other choice but to move on to some other service provider with my number portability. But that is not the solution. If i come across the same situation there too, where will i go to then?
Hence, i am of the opinion that this matter must be sorted out at vodafone itself. Moreover, i have been using both the numbers for the last 10 yeas and never in the past i had to face such problem.