[Resolved]  Vodafone India — unfair balance deduction from prepaid account

Address:

Kalpana Area, Qr No. 2RB 6/10, Khordha, Odisha, 751014

My grandmother uses a vodafone prepaid in a micromax feature phone but repeatedly balance gets deducted on 06th march she was charged with ₹30 from her prepaid account for some services even their customer care executives were unable to explain. She neither reads her sms or answers unknown no. S. When i tried calling customer care executives they started talking rudely. A particular executive named sharmistha even disconnected the call when i enquired regarding the type of service which was activated.