[Resolved]  Vodafone India — unlimited calls/1.5gb a day pack - main balance deduction

Hello, i have been a loyal vodafone india customer for the past 3 years (I still choose to remain with them with all these jio wave). Their services were good enough all these years, but today's incident made me think otherwise for their trustworthiness to continue with them in the future.

Complaint details:

- date of incident: 28 april 2019
- full description:
I have subscribed for an unlimited calls, 1.5gb/day data pack on 04 feb 2019 valid till 04 may 2019 (90 days pack). So today (28 april 2019), i went to a nearby city and when i am back home i tried to switch on my mobile data and my mobile showed that there is no internet connectivity. So, i used my friend's airtel mobile internet for my data needs.

Losing hope after some time i checked, my vodafone app and it does show that i have 0 mb data balance and rs.0 main balance in my account (I have rs.55 in my main balance for emergency needs.

When checking the history i am even more shocked to see that i have consumed some 300mb at 1:30 am in the morning (I am actually sleeping at that time) and around 700mb, 700 mb at 10:15 am and 11:30 am respectively. (I am actually travelling at that time). And at last, the vodafone history shows that i completely consumed my data by 12:30 pm.

After a while, around 5 pm i received consecutive messages that i have consumed the full data (1.5gb) and i have also been charged from my main balance (Rs.55) for the data consumption (That i don't use).

I always used to switch on my mobile data whenever needed and "switch off the moment i don't need". I also opted for "update apps on wifi only" on the google play store. I have also "restricted app background data usage".

This seems totally unfair that i consumed all my mobile data and even if by chance i totally consumed all my data, how are they supposed to deduct my main balance while i have been already subscribed for an unlimited plan.

My desirable resolution for this complaint is to stop charging from my main balance without my concern (When i am subscribed to an unlimted pack) and also to refund the amount of rs.55 to my main balance back.

Thanks