Vodafone India — Unnecessary Bill Generation and Harassment

Address:

Kolkata, West Bengal

Dear Sir / Madam, This is to draw your attention to the fact that I ported my Airtel CUG Postponed connection to Vodafone CUG Postponed Connection ([protected]) in the month of March 2015 in our Institute. I started using my vodafone connection from 25th March onwards, but after a week I got a sms informing that my credit limit has been exceeded i.e. Rs. 1100. My connection was temporarily disconnected four times in a month (upto 23rd April) due to credit limit exceeded so that I paid Rs. 2000 (Rs. 500 x 4 times ) to continue the connection till date but still I got a sms informing that my I have to pay Rs. 1294. I subsequently called up customer care as I am sure that my bill cannot be more than Rs. 1000. I wanted to know about the details about the bill raised. But I was advised by your customer care representative to wait for the final bill generation as the billing cycle was not yet completed then. I was assured that this issue will resolved once the bill is generated and the excess amount will be adjusted in the next bill. I have called customer care regarding this issue several times but to no avail. All I get are false assurances and very poor customer service. I wonder why I am denied the details of the bill, I am expected to pay even I cannot login online to see the bill details from the last month in your portal. you are requested to provide me the details ASAP with the promised final adjustment. Please resolve this issue. regards, Amit Gupta (M) [protected]