Vodafone India — Unnesscessary delay in migration

To,
Mr.Sourabh Maheswari,
Vodafone Care

Dear Sir,
Thank you for your prompt response regarding migration of our post-paid Vodafone mobile numbers.

14.04.2015

We visited your local Vodafone outlet at Kalkaji with the copy of the letter and proper documents on 14.03.2015. After elaborate tantrums by your outlet staff, Mr. Satpal told us to take back the documents and we would get a call from the store within 72 hours.

18.03.2015

But till 1:45 p.m. on 18.03.2015 after getting no calls or intimation from the outlet we visited your store again on Wednesday and informed that as per their verbal assurance we had not received any kind response from your side.
Then your Madam Neha in the store told us that due to some ‘technical issues’ we have not got any call. And when we requested them to take our documents again they started meaningless conversation and throwing usual tantrums they however reluctantly agreed to take our documents at 18th March, 2015 2:00 p.m., (vide Ref. no.[protected] at 2.00 p.m.) and told us that but within 24 to 48 hours we would positively get call from your Corporate Team, and subsequently we could collect SIM Cards from the outlet.

20.03.2015

48 hours also expired, no phone calls from them. Now our sincere query to you that why this unnecessary delay in migration, will you be kind enough to inform us when will it be done or at all will it be done and when ! Or is there any other way to get our migration done !

We believe that you might have understood our problem on positive perspective and solve the issue by your existing Team ASAP.

Awaiting an early response.


Debasish Malakar
+91-[protected]

Best Regards,

For further clarification please Contact :


DBS Publicity Private Limited
M : +[protected] I[protected]
T : +[protected] I 4605 7373 I 4657 7373
F : +[protected]
E : [protected]@gmail.com / [protected]@gmail.com

R.O.: C-52A, Kalkaji, LGF, Near B- Block Aggarwal Sweets, New Delhi-110019
Kindly note that our company Name has changed from DBS Prakashan (P) Ltd. to DBS Publicity Private Limited w.e.f. 03.12.2014.