Vodafone India — Unprofessional attitude of vodafone and their ways of cheating their customers

Address:

New Delhi, Delhi, 110024

I am copying and pasting the mails written to vodafone, by the way i am a 15 years old vodafone customer with same number:-

Mail sent by vodafone on date: 22/04/16 :-

Reference: vodafone relationship no.[protected] & vodafone no. [protected]

Sir/madam,

We state that we are cellular mobile telephony service provider in the delhi and ncr.

We state that you had approached and requested us to provide you our cellular mobile phone facility. Relying upon your representation and assurance, we provided the said facility to you, with the clear understanding that you shall pay the bills on or before the due date. We state that you have availed the facility but, in breach of the aforesaid representation and promises made by you, you have failed and neglected to pay the amount of rs. 4751/- which is due and payable.

We state that in spite of our repeated reminder and request to pay the aforesaid amount, you have failed and neglected to pay the said amount till date. We state that from the aforesaid, it is apparent that you have intentionally and deliberately not paid the said amount for the facility used by you. We state that as on : 22/04/16 a sum of rs. 4751/- is due and payable by you.

We state that believing your representations to be true, we acted upon in good faith and entrusted upon you with our cellular mobile phone facility, which you put into extensive use and accumulated huge amount.

In the circumstances, we hereby call upon you to pay the sum of rs. 4751/- together with accrued interest thereon @ 18% p. A. From the respective due date till the full & final payment, within 7 days from the date of receipt of this notice, failing which we shall be constrained to initiate appropriate legal proceedings against you, entirely at your risk as to cost and consequences, which please note.

We state that without prejudice to our rights, if you are willing to make the aforesaid payment, within the stipulated time,

My reply to them on) 6th may 2016

Please provide me my statement of account from january 2015 till date as i cannot log in to my account to verify the amount payable because my services have been discontinued. There is lot of discrepancy in the amount you have charged charge and claim.

Please advice on my request for number port as i want to shift to some other service provider as you have time and again failed to provide proper service for which people pay you. I had requested for number port on 24/2/2016 at 1:45 am.

Please provide me the status of my numerous complaints made regarding network issues that have not been resolved till date and its almost 2 years now. The result is call drops for which we customers have to pay for the calls dropped and then again for reconnecting to finish conversations.

Please provide me the status of complaints regarding data as data connection is a big problem and complaints have been lodged various times but no resolution to these issues for which you have received the due amounts on regular basis.

Please advice on your failure to provide at least the basic services which are required for normal communications and in spite of your failures one has to pay for your so called services.

Please advice on the installation of cell tower in my area as claimed by you that the same shall be installed in the month of february. The reason for poor network since last 1 year as admitted by your people and yet you have been charging those people for you so called services.

I have requested for number port for 9 vodafone numbers 4 of my own and rest friends for which it has been more than 2 months and there has been no update from you.

Please refund me my money that you have been charging from me on account of blackberry services whereas its been 3 years i have not been using blackberry nor have blackberry handset and also in your records it is my andriod phone that is listed. You have charged me rs.399/- per month for more than 3 years now amounting to rs. 14364 based on 36 month calculation.

Please provide me compensation for me not able to use my vodafone services that has impacted my business majorly. You people just disconnect the phone on account of non payment whereas you yourself dont know your accounts well.

I have records that you have harassed me by disconnecting my phone on several occasions claiming for bills of x amount whereas as per your own statements it is y amount.

Please pay me compensation for visiting your vodafone store on various occasions and wasting my time there for no fault of mine.

Please advice on what is credit limit as discontinuation of services from you end is very common unlike other service providers who value relationships.

Really pathetic services i must say and to top it up i would like to mention the fraudulent activities carried on by you by cheating your customers by manipulating the bills and charging them extra. People who notice the same must have approached you for the cheating that you have done and the ones who have not noticed you get the undue credit by pocketing that amount you must have raised fraudulently.

Why have you barred me from accessing my statement that i did from vodafone portal and noticed the fraud and cheating you have been doing with me?

Why are you scared of giving rights to your customers to access the statements?... Just because they have noticed the fraud???

I visited your vodafone store a month back and was supposed to get a call back in 48 hours... I just hope i heard 48 hours and not 48 days... Even if it was 48 days i am sure that with such intentions and unprofessional attitude of yours no one would have called back and maybe must have tried once or twice and if not reachable then wouldn't have bothered to call back... That shows your approach and intentions.

This is really pathetic and i will make sure that i use social media and all my other rights including the consumer form to highlight the frauds you have been doing with your customers and make them aware of such unscrupulous activities that you have indulged into.

Thanks & regards,

On may 18th i sent them a reminder to respond...

On june 8th wrote another mail to nodal officer :-

Nodal. Delhi, vodafonecare. D.
Dear mr. Shukla,

Below mail is self explanatory o[censored]nprofessionalism that reflects on vodafone's dealings. I am vodafone customer since last 15 years and above and such treatment is really uncalled for.

Please advice of future course of action regarding my number [protected] that is not in use since last three months or so and it is not a personal use number rather a business number and this has already caused me huge business loss as my business associates try to reach me but are not able to due to a fault from your side for which i am being penalised.

Please advice if there is any hope left with vodafone considering the so called relationship or else i switch my number to airtel. I have already switched my other number ([protected]) to airtel last month.

I at least expect a quick reply either ways.

Thanks & regards,

Another mail i received on june 7th :-


Dear customer,

We wish to inform you that despite repeated intimations and reminders thereof; there is an outstanding amount of rs. 5184 against your vodafone mobile phone number [protected] and relationship number[protected]

We request you to make the payment at the earliest.

You can visit our website www.vodafone.in for details on the various options available to make payment for your vodafone bills.

If you have already made the payment, please provide us with the payment details of the same. You may contact on mobile devender [protected], [protected] from monday to saturday 10.00 am to 6.00 pm or e-mail us at vodafonecare. [protected]@vodafone.com for assistance.

Regards
Vodafone mobile services ltd.

See the amount being esclated from inr 4751/- to inr 5184/-... Considering the fact that they have barred my services for more than a month now.


God bless vodafone