Vodafone India — unsolicited telemarketing calls, mostly from hdfc

Address:

411021

Dear team,

I am writing this mail to express my extreme frustration on the constant violation of full dnd request i had placed with vodafone on 23-jun-2017 for blocking unsolicited calls and sms.

Basis the discussions i have had with the vodafone customer care executives over the last 3 months, i have been told that it takes 7 working days to implement full dnd from the day the request is submitted.

This complaint is regarding the numerous unsolicited calls and sms i am getting even 3 months after asking for full dnd. Sms are still fine, i can delete them but the bigger problem is with the calls that i am getting from random mobile numbers, most of them are coming from hdfc bank offering personal loans; they call at random time on work days and on weekends disturbing me at office when i am into critical meetings.

I have logged around 9 requests for dnd violation with vodafone, some have been addressed while some are still wip.

Considering we have around 1.19 billion mobile users as of apr 2017 statistics, i can not possibly log a request for dnd violation by each and every mobile number.

This is the reason for my frustration and i an now looking towards filing a complaint with the consumer forum against both vodafone and hdfc as it's mostly hdfc bank which calls me for personal loans. I am open to log a case against and need advise to decide the next course of action that i can take to stop all these violations and penalize the parties responsible for this, i am open to any of the following possible options which i can think right now:
1) log a complaint with vodafone management
2) log a complaint with hdfc management
3) log a complaint with trai
4) log a complaint with police
5) log a complaint with the consumer court
6) tweet/write a mail to the telecom ministry

Request your guidance to please help me in taking this issue to a closure by advising me the best possible option to get the issue addressed and stop this once and for all.

Thanks and regards,
Abhinav