Vodafone India — usage plan changed without prior intimation

Address:

C/203, Anubhuti Bldg., Aboli Estates, Khambal Pada, Bhoir Wadi, Dombivli (E), Thane, Maharashtra, 421201

Dear sir / madam,

I the undersigned vodafone consumer mr. Ajit g. Desai is writing to express my strong dissatisfaction with respect to your services.

The postpaid rate plans amounting rs. 99/- (Rupees ninety nine only) per month, i have earlier subscribed from maharashtra circle had been changed to rs. 299/- (Rupees two hundred and ninety nine only) per month since january 2019 (Billing cycle i. E. 25-january-2019 to 24-february-2019 and thereafter) without prior intimation.

When i called the vodafone customer service, i was told subscription o[censored]sage plan amounting rs. 99/- is expired and hence my usage plan was upgraded to rs. 299/-. Further i was also advised that sms pertaining to usage plan upgradation was sent across to my number [protected] on 22-january-2019 & 25-january-2019 respectively and since no further response from my end, it was upgraded.

I went through my mobile sms inbox and found no sms with respect to intimation pertaining to new usage plan upgradation but only pertaining to other services. Screen shot of the mobile sms attached herewith for your reference which clearly indicates that i had received no sms from vodafone with respect to expiry of earlier usage plan amounting rs. 99/- and upgradation of new usage plan rs. 299/-.

Screen shot details:

 screenshot_1 – screenshot of sms pertaining to roaming pack on 16-jan-2019 & 23-jan-2019. No sms pertaining to expiry of earlier usage plan amounting rs. 99/- and upgradation of new usage plan rs. 299/- between these dates.
 screenshot_2 - screenshot of sms pertaining to roaming pack on 23-jan-2019 & 24-jan-2019. Again no sms pertaining to expiry of earlier usage plan amounting rs. 99/- and upgradation of new usage plan rs. 299/- between these dates.
 screenshot_3 – screenshot of sms pertaining to roaming pack on 21-jan-2019 & 24-jan-2019. No sms pertaining to expiry of earlier usage plan amounting rs. 99/- and upgradation of new usage plan rs. 299/- between these dates.
 screenshot_4 – screenshot of sms pertaining to roaming pack on 24-jan-2019 & 28-jan-2019. No sms pertaining to expiry of earlier usage plan amounting rs. 99/- and upgradation of new usage plan rs. 299/- between these dates.
 screenshot_5 – screenshot of sms pertaining to bill for month dec 2018.
 screenshot_6 – screenshot of sms extract pertaining to bill for month dec 2018 (Sms dated 30-dec-2018) & 28-jan-2019. No sms pertaining to expiry of earlier usage plan amounting rs. 99/- and upgradation of new usage plan rs. 299/- between these dates.
 screenshot_7 – screenshot of sms extract pertaining to bill for month 28-jan-2019 & 28-feb-2019. No sms pertaining to expiry of earlier usage plan amounting rs. 99/- and upgradation of new usage plan rs. 299/- between these dates.
 screenshot_8 – total sms count in my mobile 5730 nos. Sms available in mobile since year 2017 till date.

 chain email sent across to vodafone staff till date.

Again when i called the customer service with respect to portability in services to other network operators, i was again offered a subscription o[censored]sage plan amounting rs. 99/- if i won’t go for service portability. Also notified that i had been given the discount rs. 29/- which is a very least amount as compare to the charge rs. 708.00 (Approx.) billed to me. I would like to seek explanation as to how i am offered the usage plan amounting rs. 99/- if it’s already expired from your end and only when i requested for service portability.

Mails are also sent across to the appellate officer on 03rd, 06th, 08th & 09th of this month (May 2019) respectively but least interested to reply my emails. Refer the attached chain email for your reference.

Much shocked to see such pathetic service of the one of most biggest service industry.

I expect a letter of explanation regarding the above mentioned issue along with the proper resolution such as revised bills for the month of february 2019, march 2019 & april 2019 + subscription of earlier plan rs. 99/- on my mobile which i was offered by your customer service at the time of portability request. Failing to receive proper explanation & resolution from your end will result in complaint to consumer forum and portability of service to other operators.

Note: my alternate number used by my spouse is also subscribed to the usage plan amounting rs. 99/-. Requesting you, not to upgrade another usage plan on this number (Mobile number [protected]) without prior intimation. Kindly confirm. Also note that i had also paid the outstanding bill rs. 883/- which was a high value bill due to excess usage of internet from her end. No issues in paying this bill, as the internet services were used.

Kind regards
Ajit desai
Contact [protected]@gmail.com