Vodafone India — Vodafone Karnataka not abiding by the offer rolled out

Address:	Bangalore, Karnataka, 560048
Website:	www.vodafone.in/home-karnataka?section=consumer

I have a prepaid Vodafone connection. I got an offer on the 15-Mar-2017 through SMS that if I recharge with Rs 342/- on the same day, I would get 1 GB of internet every day and all landline and mobile calls across India for 56 days. Also, it was mentioned that this offer has one year pay protection. Accordingly, I availed the offer and after 56 days when the offer was about to expire on the May 10th, I tried reaching out to Vodafone Care through 199. I was told that if I recharge now with Rs 342/-, the same offer would be valid only for 28 days for me. I was surprised and asked them why so as I received an SMS stating that the offer is for 56 days with one year pay protection. They said in that case kindly go to nearest Vodafone Care shop, show them the SMS, they would be able to help you out. I went to the Vodafone Care, but in vain. They suggested me to raise this as a complaint to the highest authority and provide a screenshot of the message also. After that I reached out to Nodal office and Vodafone Appellate authority. Till date they have been playing the same broken record stating that the offer is valid only for 28 days. To me it looks like they are cheating the customers just to distract them from the reliance Jio offer, as the Reliance Jio offer was rolled out that time. Please help me how to proceed with this further.