Vodafone India — Vodafone's Internet packages are scams.

Address:

Bangalore, Karnataka

Dear sir / madam, Vodafone really sucks. I have been a vodafone (Bangalore) customer for last 6 yrs. I have always suffered only, its customer care service being the worst. I have recently activated a tariff plan which says customer would get 1GB 3G Data at 1 Mbps and after that unlimited 2G data at 64 Kbps besides voice and messaging services. Before buying the package I asked them to comfirm whether I would get the service exactly as specified in the package. They had assured me that I would get Internet speed as promissed in the plan. After activation I got 3G data speed as promised since vodafone uses airtel network in partnership but when turn came for 2G data speed, to my utmost surprise, I got only 4-6 kbps which is not even 10% of what is promised in the plan. It means Vodafone cheats customers by selling plans with false promises. Most annoying experience I had was when I interacted with the customer care. They listen to customers' complaints so unscrupulously and so incompetently. Each time I complain they say sorry only for the sake of words but do not take any action. The worst thing is there is no follow up at all from vodafone's end once a complain is raised. I had to call back time and again to reopen my complaints. Moreover customer executives do put your call on waiting for even 20 mins and then abruptly end the call as if they are playing around jokes. Inspite of hues and cry and posting complains in their facebook page nothing has been done so far. But still they charging me full rentals. Its been a month now since i have activated the package. I'm really so pissed off with this whole episode. I am legally entitled to get the features as mentioned in the package and post purchase customer service to resolve my issues. Please do take legal action against Vodafone so that it can't carry on such frauds any more and cause immense troubles to customers. Please help me out. Without proper Internet speeds my day to day activities are badly affected. My detail - Vinod Kumar Sonar Email - [protected]@gmail.com Vodafone Bangalore number - [protected]