[Resolved]  Vodafone India — Wrong commitment by Vodafone care executive .

Dear Sir/madam, my name is Bhupendra Kumar Bairwa bhupendra.[protected]@gmail.com. My Vodafone No is [protected]. I am disappointed with your service. I am having issues related to my Vodafone postpaid number [protected].Vodafone care executive has done faradism with me. The details are as fellows On 22-Oct-2013 I call your customer care to know about some roaming offers your executive told me that there is a plan which is for Rs 75 and the benefits of this plan is that your incoming call free will be free while you are on roaming. He also told me that I can close this plan any time and the charges will be applicable for the days when this plan activated. He told me that if I use this plan for 5 Days then the charges will be (75/30)x5 only not full month charge i.e. 75. I told him to activated this plan & he told that the plan will be activated from midnight. From 23-10-13 to 03-11-13 I was on roaming on Mumbai-Karnataka-Rajasthan. When I Saw my Bill for Nov 13 I was totally shocked as according to their commitment they are not giving me the tariff plan benefits they promised on my number before plan activation. They charged full rates on roaming incoming calls & no single paisa discount on roaming incoming calls and also charged their tariff rent as Rs. 20. I call customer care executive ARVIND YADAV on 29-11-13 & told everything to him he told me that he take my complain and arrange call back from concern department within 24 Hrs. He gave me Comp. No. [protected]. Nobody contacted me in 24 Hrs. I again call customer care executive PRASHANT 30-11-13 & told him everything. He told me that he is very sorry for that, & Now he will arrange call back from concern department within 24 Hrs. Again nobody contected me in 24 Hrs. I again call customer care executive on[protected] he told me that he is very sorry for that & transfer my call to The Flore Supervisor RAMANAND . Mr. Ramanand also told that he is very very sorry for than. He told me that he will again lock my complaint & arrange call back from concern department with in 24 Hrs. He gave me Comp. No. [protected]. Again 48 Hrs passed but nobody contacted me. I again call customer care executive KRISHAN on 03-12-13 he told me that my complaint is in progress. I told him to transfer my call to his senior he transfer my call to Flore supervisor DARSHAN . Mr Darshan told me the same thing & gave me a New Comp No.[protected] & told me to wait for 24 Hrs. Again 48 Hrs passed but nobody contected me. I again call customer care executive MANISH on 05-12-13. He transferred my call to His Manager Mr. AHMED . Mr Ahmed told me that the concern dept. mail to him & says that the roaming plan benefits are given at the time of bill generation & U close your plan before the bill generation. I told him that your customer support executive should explained this thing to me, He did not told me such thing. I also told him to check call recording of[protected] if your executive explained me about this then I can pay 10 times of my bill. He told me that he is very sorry for that, he also told that the fault was our executive & serious action already taken against him. He told that he cannot do anything for me and U have to pay full bill. Its my request please look into the matter and give benefits according your my tariff plan & was promised by your executive. Do not disappoint customers you should think you are because of customers that are using your network. Such a big firm has given you facilities for satisfying customers not for disappointing customers. I mail this complaint to following VODAFONE care maid ids vodafonecare.[protected]@vodafone.com, nodal.[protected]@vodafone.com, appellate.[protected]@vodafome.com, Nodel.[protected]@vodafone.com, appellate.[protected]@vodafone.com on[protected] but I still not received any response from Vodafone side till the time.. HOW IRRESPONSIBLE THEY ARE...