[Resolved] Vodafone India — wrong deduction of my citi rewards points against prepaid recharge without my consent

panwarjitu

from Gurgaon, Haryana

Address:

Vodafone North East Delhi Circle, 110093

I recharged my vodafone number [protected] with rs. 1699 on 1 april 19, i logged in my vodafone app and selected payment mode as credit card. I provided my citi bank card details and transaction was successful, but to my surprise the amount was not billed to citi bank rather then vodafone deducted 5657 rewards from my citi account.

I don't want to redeem any points but want to pay though my account. Kindly cancel the transaction and refund my rewards points.

Thanks
Jitender

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May 4, 2019

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2019

Vodafone India Customer Care's response Hi!

We have made a note of your concern. We'll contact you soon.

Regards,
Vodafone India

Apr 08, 2019

Updated by panwarjitu [UPDATE 1]

Hello,

As discussed on call with Vodafone, they asked me to send written confirmation on email from Citi bank, that the recharge amount was deducted from my Citi rewards points.I sent the confirmation email received from Citi bank to vodafone on "vodafonecare.[protected]@vodafoneidea.com" but i have not received any response yet, it's been 3 days i sent the email.

Please refund my Citi bank rewards points ASAP.

Best Regards

Jitender

Apr 09, 2019

Updated by panwarjitu [Reminder 1]

Hi Vodafone Customer care,

Please respond ASAP. The written communication from Citi bank has been already shared with you.

Thanks

Jitender Panwar