[Resolved]  Vodafone India — Wrong information given

Address:

Bangalore, Karnataka

Respected Sir,

This is regarding a Vodafone prepaid online recharge of my mobile number,

On 09 Nov, 2014 17:17:16 i have done online Recharge of 500rs for my mobile number [protected], The amount was deducted from my ICICI bank account but not been credited to my vodafone number. The Payment Transaction ID: AICI[protected]

Similarly i on 15th Nov 2014 14:49:08 i have done another Online Recharge of 500rs on same mobile number, Again the ammount was deducted from my SBI account but not credited to my vodafone number.
The Payment Transaction ID: ASBI[protected].

After 2 days from 9th i have raised the issue to vodafone customer care people. The customer care executive misguided me that transaction is failed and the amount will be refunded to Bank.
I have confirmed with Bank people they told that amount have been credited to Vodafone company and they have provided the transaction ID also.

I have contacted several time to vodafone customer care. But every time they give false information and tells me to check with Bank, whereas the Bank people tells me to check with Vodafone as they have given the transction Id number,

I have raised several complains to Vodafone with Complain no, [protected] and [protected] but till now neither i have received the amount in my bank account nor in vodafone mobile number.

I would like to mention that the Vodafone customer care people speaks with rude behaviour and gives false information regarding my transaction, They have been assuring since last week that amount will credited to my vodafone number within 24hrs but it has been more that 10 days i have not received the amount anywhere


I am attaching the transaction receipt details and Herby request to please take action against Vodafone and help me refunding my amount of rs 1000 rs.

Thanks
Jeetendra Malviya
Mobile Number: [protected]