Vodafone India — wrong plan given for [protected] / [protected]

Address:

400614

Hi
This is hrishikesh patil, i have two sim cards [protected]/[protected]. I have been using these two no. From last 6 years. This two cards were on nikhil shelar's name so i wanted to convert the same on my name and also wanted to change it to prepaid for which i went to kharghar vodafone store where i was convinced by a female executive (Ms. Urvashi) for not changing the no's into prepaid & offered a very nice and affordable plan of rs.199 rental, which will give me 1gb data, 1000 local minutes free & 100 sms free. Hence i liked the plan & signed on the form for change of plan which was supposed to be filled by her with the right information given as per the plan offered. I am a 6 year old vodafone customer & was very happy with the services given till date, the only concern of changing the plan was high billing due to data usage charges which was also taken care by giving the said plan.

Eventually when the card got activated i got a wrong plan naming red4buisness_349rental that has unlimited talk time (Local & std), 3000 sms free, free internet only100 mb (3g) data.
I did not expect this kind of lie business done by the vodafone executive, where they give wrong plan to the customer by offering something else. This has made me really upset as i had already confirmed with the executive for the plan that was explained by her.

Since the goo[censored]p has been done by your side, i will not be liable to pay the charges that will be applied after the activation of the said wrong plan on both the mentioned nos.

Still i request you to rectify the mistake by giving the offered plan (Rs.199 rental, of 1gb data, 1000 local minutes free & 100 sms free) asap, if not i would not take much time to change it to prepaid and further port the card to a better service provider.

Regards,
Hrishikesh patil