[Resolved]  Vodafone India — wrongly charged by vodafone with the name of ig micromax_gm_99

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Thhis is my complaint sent to the corporate customer service departmentI am using a HSBC CUG connection, phone number [protected] from your company since a long time and have been mostly satisfied with the service. I am not an avid user of the mobile phone and have been getting a bill of around Rs. 200/- each month, even with the data plan. However, I was surprised to see my bill for an amount in excess of Rs. 500/- for the month of August 2014. I called up the customer service department and I found that I had been charged for a game download 3 times. Moreover, I had been charged for some SMS related to the game downloads as well.
I would like to inform you that a couple of months back my son, who is just 5 years old, had accidentally purchased the same game and as that WAS a mistake from my end I paid the bill without any issues. However, I fail to understand if I have already bought a game and paid for it once, how can I be charged 3 more time for the same. Also, there was a '[protected]@Rs. 99' button when the game had not been bought and which had disappeared after my son bought it the fist time.
Please remove the charges of Rs. 297/- and taxes plus the charges for the SMS so that I may continue to enjoy your company's services.

Hello Vodafone!

This is regarding request for correction and disable any services that might have been activated by mistake which charged billing against mobile no [protected].

• Vodafone no. [protected]
• Relationship no. 1. 31370354
• Plan Name E_CONNECT_3G_375
• Bill no [protected]

I have below complaint,

Rs 99/- is wrongly charged against the service name ig_micromax_gm_99 Which I have not used and never heard of before.

I request you to disable/remove/reverse these charges (service) and treat me as a loyal customer and its in rightfulness of Vodafone, I am a 6+ year old customer and this has happened first time to me. I believe in the Brand Vodafone and very happy with the service. Please help me in this regard.

I expect your full cooperation.

Thanks
Regards

Hi,

My mobile is [protected] and Relationship No. is
5.33605.00.00.100025. Vodaphone has wrongly
charged with the name of ig micromax_gm_99 two times means total 198 in
bill generated on 25 oct, I never
used I don't know what is this. In old bill also you people charged. I
contacted with customer care also and they said that know we are not
charging but this time you charged two time. It's happening third time
with me. This very badSo I request you please revert it.-- Thanks with Regards, Kailash Chandra Vaishnav

Hi Vodafone,

Vodafone has charged me Rs 1985.50/- for downloading igmicromax_gm_99, igmicromax_gm_30, gamesbuzz_w1_28, gamesbuzz_w1_28_r, myplex_ap_100, gamesbuzz_w1_28_r 36 times in a month .So in all they have charged me Rs 1985.50/- for downloading a stuff which I had never downloaded as per my knowledge.It is simply logical why would someone do this and get charged for the same thing multiple times. This clearly shows there is something wrong in the way Vodafone is charging its customers.

I am a long term customer from 2013 Jan and never expected such kind of behaviour from a reputed company like Vodafone.

Please correct my bill otherwise it will force me to discontinue the service.


Relationship no: 1.40497344

With Regards, Debabrata

I am using more than six years of vodafone service.vodafone has wrongly charge with the name of ig micromax_gm_99 and myplex_ap_100, d2c_mydala_99, d2c_astra_mantra_10, games_download_pac for 1159 Rupees. i have ask them regd this they told me that you have used it but i never used i don't know what is this.So request you please do do something regd this

Vodafone

Vodafone has charged me Rs 297/- from last two bill cycle for downloading igmicromax_gm_99 which i have never downloaded.

I am vodafone customer from almost 5 years but never face such issues related to billing.

Please revise the bill.

Talk paln - E_connect_3G_299
Relationship number - 1.28983891

Regards,
Maulik