[Resolved]  Vodafone Maharashtra And Goa — Poor Network and Connectivity Problem

Address:

Pune, Maharashtra

Network and Connectivity Problem on my Mobile # [protected] Inbox x Alok Bansal <[protected]@gmail.com> Nov 21 to nodal.mah, appellate.mah Dear Ms. Nidhi Verma, I got my above connection activated on 20th September 2013 after shifting from Ahmedabad, Gujarat. I received a call from your CC Department on 24th or 25th September 2013 for feedback. At that time I conveyed the lady who spoke to me that I am facing Network and Connectivity problem she told that I will receive a call within 24 Hours from the concerned Department but those 24 Hours have not come even today. I would like to draw your attention towards the problems I am facing viz Call Dropping / Poor Network / Weak Signals and no voice after picking up a incoming or dialling outgoing Call. In fact I had complained to Vodafone Gujarat regarding this problem being faced on my Mobile #s [protected] / [protected] / [protected] at this juncture VF Gujarat deputed Technical Team from VF Maharashtra and they were supposed to visit my place on 21st September 2013, your Team Members came to Society Gate went back and called my son on his Mobile saying they are going back since the Network Signals were not available at Gate itself hence it is obvious that inside Society the situation will be no good. Now I am fed up with the problems being faced on account of poor Network, yesterday I decided to Port my Number to some other Service provider who has better facility. I called up at [protected] explained my problem to Mr. Ganesh who transferred my call to Network Department. There I spoke with Ms. Deepali who conveyed that they have neither any Cellsite in the Vicinity nor it is in Planning stage hence they are unable to provide any respite. I requested to allow Portabilty since it is VF Maharashtra problem for their own reasons and situation beyond control. Ms. Deepali suggested to call at 198 for Portabilty as they can guide in the matter. I called at 198 and spoke to Mr. Ram and I was conveyed that Portabilty can be affected after 90 days of activation of connection. I enquired why this stricture of 90 days when VF is unable to provide services to Cusomer, he conveyed it will be possible only after passing of 90 days. Looking forward to your early action and reply. Thanks and warm Regards nodal.[protected]@vodafone.com Nov 22 to me Images are not displayed. Display images below - Always display images from nodal.[protected]@vodafone.com Dear Mr. Bansal, Thank you for your time to explain your concern regarding network issue for your Vodafone Mobile Number [protected]. At the outset, we regret the inconvenience caused to you. As discussed, we regret that an immediate improvement in network coverage would not be possible, as currently there is no new site planned near your premises. However, our network team is continuously working on the same to improve the network connectivity in your area. We are sure you will agree that network expansion is an on-going process and it is only a matter of time before the situation improves in your favor. As a part of the overall network improvement process, which is continuing, the situation in your particular area will definitely improve. We request your kind forbearance in the interim. As per the Mobile Number Portability (MNP) process, in order to be eligible for a port out, all subscribers need to complete 90 days with their current service provider. As your activation date is 20/09/2013 and you do not fulfill the above mentioned criteria, In case you need further assistance, please do call or email us. We'll do our best to help you. Happy to help Ravi Takwale On behalf of Nidhi V Nodal Officer Contact numbers Vodafone Care :111 or +91 - [protected] (Postpaid), +91- [protected] (Prepaid) For complaints/requests :198 (toll free) Nodal Officer : +91- [protected] (Available between 9:30 a.m. to 6 p.m. Monday to Friday) Fax number : +91- [protected] E-mail : nodal.[protected]@vodafone.com Website : www.vodafone.in