[Resolved]  Vodafone Mini Store — Sold me un usable product and denying to take return

Address:

SSA communication No.2,110,mount poonamalle high road, kattupakkam, chennai, TN - 600056

Hello,

On 12 jun 2020 i went to purchase vodafone wifi dongle. But the vodafore store people said vodafone dongle is not available but they opt me to purchase idea dongle saying both vodafone and idea are same now. And they confirmed i can use vodafone sim in idea dongle. Hence i purchased a idea dongle and vodafone sim. But once reached home the sim was not working, i have tried another vodafone sim in donge which as well not working. I call the mini-strore and enquired and they asked me to buy on idea sim which i didnt agreed. Also i tried the vodafone sim which i bought there also not working and the person said there is some problem in activation. I said i want to return the product and the person agreed. Next day i went to shop to return and shop was closed. I called them they didnt picked my number. I tried with another number and they picked and asked me to come next day. Without opening the shop they asked me to come to shop later they are not picking our call. It happened for a week and later due to covid-19 there was a complete lock-down. On 24jul2020 i saw shop opened and went to return the product. After 1 hr of waiting they asked me to come on 28/jul. Their clear intention is to cheat my money. As i asked them to settle today, they said they cant get return as its already 2 months and i was using it.
I never used the product as it wont support vodafone sim. Also the sim he gave also not activated till now.

Please arrange to raise a complaint and get my money back.

Dongle price - 2500
Sim cost - 100
Recharge cost - 200

Ministore details

Ssa communication
No.2, 110, mount poonamalle high road, kattupakkam, chennai, tn - 600056

Regards,
Hariharan s