Vodafone — Misleading information:: converted prepaid to postpaid

Address:

Mumbai City, Maharashtra

Hi, I’m Aniket Sanjay Pavlekar. Currently using two numbers. One was postpaid ([protected]) from the start with vodafone and other was prepaid earlier, which currently is postpaid with relationship no. 1.26210777. I was been getting calls, emailers from Vodafone for 899 red plan for [protected] later I opted for the same. In the mean time sales team called and updated you can add your other numbers in to Vodafone red family plan with one rental. I was convinced by this offer because on other prepaid number I hardly spend and neither want to spend more than 100 rs a month. While filling up the form as well I made a note on the application form (converting prepaid to postpaid) as well if both numbers can be functional under one rental then I wish to go with it. Later I came to know when I got two bills for both numbers. I contacted customer care helpline their they kept on repeating their things which I was aware where I was fooled by Vodafone. They redirected me to Vodafone store and apologized for not resolving tethe issue. I visited Vodafone new panvel store there too branch manager and 2 staff clearly said pay the pay because they I don’t have options or write mail to customer service post wait for the revert. Now from 3 months I m greetings bills for the second number (relationship no. 1.[protected] which I’m not liable to pay. The saddest part is this two numbers I’m using since 6 years. Currently they are not even ready to share the application form so I can file Sec.420 prior to proceed with TRAI and Mental harassment. Request to resolve the issue or help me to wave off my bill charges and get the number converted t prepaid as it was earlier. Or assist to file complain with Telecom Regulatory Authority of India(TRAI) and mental Harassment, fraud by Vodafone service provider. Regards, Aniket Sanjay Pavlekar Mobile # + 91 [protected]