[Resolved]  Vodafone Mobile — Mobile plan yet not activated

Address:

Pune, Maharashtra

Dear Vodafone,



I got int touch with this agency named Reliable communication - Pune (Authorized dealer vodafone essar group) - Dipti Patil (Mobile Number : [protected])

And Ayaan (Mobile number : [protected]) came to my place for getting my mobile plan changed from prepaid to postpaid.

He gave me receipt and took 300Rs, along with other documents (Driving license, electricity bill, scanned copy of PAN card) and said that they will give me 249 Silver plan which has 500minutes talk time, 300MB data plan 2G and 300SMS.



After few days i get a call from the verification person and i had already mentioned dipti that i am going out of town. But still the verification person came and said that the customer was out of town.



And later in couple of days i get a call from some person that do not use your phone due to some technical issues. And later he says that they have put 650Rs data plan instead of 249 silver as asked.



Now when i came back to pune, i got in touch with Ayaan and tried calling Dipti several times. But her number always gave a message that this number cannot accept any incoming calls. I told ayaan to convey about the verification thing to Ritu (Mobile number : [protected]) so she could arrange for the verification person to come to my place.



Then she said she will ask Rahul (Mobile number : [protected]), and since monday, i have following up with him and he just kept me assuring that he has asked the person to and he will call me...and till now i have called Rahul for almost 20 times and he never responded back. Ritu, Rahuls numbers are always playing message that their number is switched off or cannot take call.



This was the worst ever experience and so i called Vodafone complainsts only and they said they cannot accept any complaint as i am not verified customer as yet.

and he gave me this email address.



So today i went to sinhagad road agency and they said that tomorrow the verification person will come to my place between 11am ~ 2pm.



This was the worst service i got from vodafone. Where there was confusion right from the agency and then in the office too. Absolutely unacceptable ...totally disgusting service...



Hope i dont face ne problem after today...I got my number ported from Reliance to Vodafone thinking i will get better service...But after this experience...i doubt if vodafone has even 1% of professionalism and ever respect their customers time and money...



Looking at their professionalism, I am also not sure if the agency wouldnt use my submitted documents for any other purpose...



VAishali