Vodafone — Mobile prepaid recharge made but data pack not provided for use

Vodafone — Mobile prepaid recharge made but data pack not provided for use

J [email protected] Sep 11, 2020

I have vodafone prepaid service cell no: [protected] since for a quit some time, during covid-19 for recharging i find bit difficult, even the stores or customer care could not be reachable. So, i take a chance to recharge thru internet that fetch me lot of troubles, those are described below. 1. 3/3/20 recharged for rs.299, vodafone messaged under title "vm-vf care" "recharge successful" but data not received as specified in recharge plan. (Vodafone message screen print attached) called vodafone customer care no response and connection interrupted. 2. On 31/3/20 recharged for rs.249, bank alerted as deducted rs249 also vodafone messaged under title "vm-vf care" as "recharge successful" and data not received as specified. Vodafone message screen print attached and bank statement attached. Vodafone not accessible. 3. On 28/4/20 recharged for rs.269, bank messaged for deduced rs.269, vodafone messaged under title "vm-vf care" "recharge successful" and data not provide as specified. Vodafone message screen print attached and bank message attached. 4. On 18/6/20 recharged for rs, 249, bank messaged for deducted rs.249. Vodafone messaged under "vm-vf care" "recharged successful" and data not provide by vodafone as specified. Vodafone message screen print attached and bank message attached. 5. 4/8/20 recharged for rs.299, vodafone message not sent but bank statement screen print attached there after bank refund not made. So, total amount of rs (299+249+269+249+299) 1365/= recharge made and paid thru nets debit card and banks are alerted for paid to vodafone but vodafone did not provide data pack for use in mobile. (Attached receipts for verification) Now vodafone says in their email dated 17/8/2020 as “as per our system records all the recharges mentioned rom your end are updated towards the vodafone number on the respective days except the recharge of rs.299/- on[protected] and rs.49/- on[protected]. Hence, i have refunded an amount of rs.348/- as a talk time towards the vodafone number [protected]. Please find the below mentioned self-help mode to activate the pack from your talk time balance; Kindly dial 444mrp# from your respective vodafone number. 444219# (To activate the pack of rs.219/-) Your service request number is chn-v[protected] ” On the email mentioned by vodafone that “on[protected] recharge not updated for rs.49/= is not correct (Dated indicated also wrong it should be 8-8-20) data received and utilised by me. This amount combined with rs.299/= (Dated[protected]+49) to get rs.348/= refunded as talk time to my no:[protected] which is not reflected anywhere. So, i doubt vodafone manipulating and making changes on their own in their system. +3 photos Was this information helpful? No (0) Yes (0)
Vodafone India customer support has been notified about the posted complaint. Sep 14, 2020 Updated by [email protected] According to Vodafone, when we recharge made to our registered cell number the massage will come as follows. 1} the recharge was successful or un successful. 2.)There will be a transaction ID number will be generated and send to registered cell number. In my case item 1 to 4 only successful message has send to my cell number and transaction number not send in 5th item both not happened except Bank statement for money deducted not refunded. According to store customer care if no transaction ID number not send that means the transaction was incomplete. If the transaction was incomplete the amount paid must be refund but there is no refund made. That means something wrong with the system mechanism or fault operation of the system or malfunction of the system. Vodafone says updated but what updated ? without any record either screen print or updated printout no body can say it is true Verified Support Oct 04, 2020 Vodafone India Customer Care's response Dear Customer, You can write us on email id [protected]@vodafoneidea.com for further assistance. Regards, Snehal Oct 06, 2020 Updated by [email protected] Dear Madam, In this web site I have clearly explained about the irregularities in Vodafone system, For full history of email communication about this issue can be verified in my email address of "[protected]@outlook.com" in Vodafone records. I made recharge of my Vodafone number [protected] in about 7 months for the amount of Rs, 1365/= out which few was received msg as "recharge successful without transaction number, some no message at all. Only from bank alert and statement found money deducted but pack with data was received but during COVID-19 lock down could able to contact Vodafone. After Lock down period Vodafone refunded Rs (299+49=348) 348/= as talk time and Rs.299/= as pack with data. Mean to say Rs.(348+299= 647 ) 647/= refunded . The balance amount of Rs[protected]= 718) yet to refund or recharge on my cell which is not happened . Hence claiming Rs.718 /= to refund. Regards, s.devaraj Oct 20, 2020 Updated by [email protected] With respect to VodafoneIdea's request to write to [protected]@vodafoneidea.com, I had updated in consumercomplaints.in updating as well as wrote to VI mail address subsequently called in mobile asked about my expectation as if I ma doing blackmail. I had explained again the balance money to be refunded, VI promised the proof of data provided screen prints will be sent as proof bur email send unable to refund. Hence, their system malfunction is trying to hide and system fraud function cant reveal to user. In my reply to VI insistto refund or show evidence proof
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