Vodafone — Undue charges due to non-implementation of plans and complaints raised.

Address:

Kanpur, Uttar Pradesh, 208001

This is with reference to my "corporate" connection number [protected], i would bring to your notice the complete case history: - I had requested to change my plan to minimum rental plan of Rs 199 on 21 March'15 (All Mails backup available) - No response from your end and still i kept on paying my bills regularly. - I met Mr. Rupam Agarwal on 31 Aug'15 at your corp. office in Kanpur, he assured me that my additional expenses incurred (After March'15) would be adjusted in my corporate account and my number would be changed to Zero rental plan from 1 Sept'15(Plan Change mail recieved from Rupam) - Either of the issues were not resolved and i had been charged regularly, still i paid my dues timely. - Now again i have been billed for Oct'15 and Nov'15 and there has been no rectification at your end after continuous follow-ups. All these issues have been neglected from almost 6 months and it can be clearly seen that your customer support execs and other members in the escalation matrix have been sleeping over it. It is a sheer disappointment to write this mail to you but being a loyal customer i am doing my part since Day 1 and i still await you to do yours. Even after writing 8-10 mails and personally contacting the responsible relationship managers in Kanpur i have not got any resolution and another bill for Nov'15 stands due to be paid.(The mails can be checked from receiver email add as: abhi.[protected]@gmail.com, [protected]@yahoo.co.in). If required i can furnish all the emails shared till date. I would request again to refund all the undue charges which i have paid till date since i have a corporate CUG plan and had to pay all bills duly in order to keep my connections running. Also i would thereafter like to discontinue my corporate plan and switch to prepaid services. Email Details are as follows: 12/16/2015 Gmail ­ Customer Greviance Since March'15 for [protected] https://mail.google.com/mail/u/0/?ui=2&ik=7f00f2a7eb&view=pt&search=inbox&th=1512000b3bf1fae5&siml=...⇄ 1/9 Abhishek Bansal Customer Greviance Since March'15 for [protected] 13 messages Satish Bansal Thu, Nov 19, 2015 at 7:18 PM Reply­To: Satish Bansal To: riya.[protected]@vodafone.com, manmeetsingh.[protected]@vodafone.com, nodal.[protected]@vodafone.com, corporatecare.[protected]@vodafone.com Cc: [protected]@vodafone.com, abhi.[protected]@gmail.com Dear All, The days have gone when Customer was king today a customer has to suffer continuously due to poor and untimely services from big corp orates like you. This is with reference to my "corporate" connection number [protected], i would bring to your notice the complete case history: ­ I had requested to change my plan to minimum rental plan of Rs 199 on 21 March'15 (Mail Attached for reference) ­ No response from your end and still i kept on paying my bills regularly. ­ I met Mr. Rupam Agarwal on 31 Aug'15 at your corp. office in Kanpur, he assured me that my additional expenses incurred (After March'15) would be adjusted in my corporate account and my number would be changed to Zero rental plan from 1 Sept'15(refer trail mail) ­ Either of the issues were not resolved and i had been charged regularly, still i paid my dues timely. ­ Now again i have been billed for Oct'15 and there has been no rectification at your end after continuous follow­ups. All these issues have been neglected from almost 6 months and it can be clearly seen that your customer support execs and other members in the escalation matrix have been sleeping over it. It is a sheer disappointment to write this mail to you but being a loyal customer i am doing my part since Day 1 and i still await you to do yours. I hope this mail Knocks the correct doors in the matrix and there is some relevant action for the same. ­­­ On Thu, 3/9/15, Satish Bansal wrote: From: Satish Bansal Subject: RE: refund To: "Sme Service Kanpur1 (UPE­NE)" Date: Thursday, 3 September, 2015, 9:15 AM Hello I would request youto provide me with the compensation of the amount paid since march 21­15 till date . kindly look into the matter and inform me accordingly. thanking you Satish kumar bansal bansal tea company ­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­...⇄ On Tue, 1/9/15, Sme Service Kanpur1 (UPE­NE) wrote: Subject: RE: To: "Satish Bansal" Date: Tuesday, 1 September, 2015, 10:38 AM Ma'am, As per our dissection your no. is put on 0 rental plan if you are call this no. so pay Rs1\MIN call rate. Thanks’ & Regards Rupam Agarwal Customer Service 12/16/2015 Gmail ­ Customer Greviance Since March'15 for [protected] https://mail.google.com/mail/u/0/?ui=2&ik=7f00f2a7eb&view=pt&search=inbox&th=1512000b3bf1fae5&siml=...⇄ 2/9 Vodafone Digilink Ltd.|Civil Lines, Kanpur 208001 FOR All Query – [protected]@vodafone.com Toll free number – 55666/[protected] ­­­­­Original Message­­­­­ From: Satish Bansal [mailto:[protected]@yahoo.co.in] Sent: Monday, August 31, 2015 9:15 PM To: Sme Service Kanpur1 (UPE­NE) Subject: hello sir, This is in reference to our conversation today at 14/116 D, Road Civil lines, kanpur. As per our conversation my corporate number [protected] which i had requested to surrender on 21/3/2015 and was not followed up by your representatives has to converted to zero value plan where i need not pay any kind of rent until and unless i make any outgoing call from that number. Outgoing Call charges will be 1Rs/min as informed by you. And the amount i have been paying since then i.e from April to August has to be credited on my corporate account. I hope the same would be done ASAP. In case of any discrepancy please revert back to me on [protected]. Thanking You Satish K. Bansal (Bansal Tea Company) This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non­public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. 12/16/2015 Gmail ­ Customer Greviance Since March'15 for [protected] https://mail.google.com/mail/u/0/?ui=2&ik=7f00f2a7eb&view=pt&search=inbox&th=1512000b3bf1fae5&siml=...⇄ 3/9 Mail copy.jpg 95K Abhishek Bansal Fri, Nov 20, 2015 at 7:04 PM To: gaurav.[protected]@vodafone.com, prashant.[protected]@vodafone.com, sultan.[protected]@vodafone.com, preetam.[protected]@vodafone.com, corporatecare.[protected]@vodafone.com Dear All, This is on Behalf of my father Mr. Satish Bansal, Kindly go through the trail mail. There is no response from your side for the issues stated. Thanks Abhishek [Quoted text hidden] ­­ Thanks and Regards Abhishek Bansal +91 [protected] Mail copy.jpg 95K Abhishek Bansal Fri, Nov 20, 2015 at 7:07 PM To: [protected]@yahoo.co.in [Quoted text hidden] Mail copy.jpg 95K corporatecare.[protected]@vodafone.com Sat, Nov 21, 2015 at 8:00 PM To: abhi.[protected]@gmail.com Dear Abhishek, Thank you for your email dated 20/11/2015 regarding service related concern raised for your Vodafone mobile number [protected]. 12/16/2015 Gmail ­ Customer Greviance Since March'15 for [protected] https://mail.google.com/mail/u/0/?ui=2&ik=7f00f2a7eb&view=pt&search=inbox&th=1512000b3bf1fae5&siml=...⇄ 4/9 We sincerely regret for the inconvenience caused to you. As per our telephonic conversion on 21/11/2015 on your alternate mobile number [protected] at 07:35 PM but unable to speak with you With reference to concern, we would like to confirm that your concern raised against our customer care executive for above mentioned Vodafone mobile number is forwarded to our concerned team. Mr. Abhishek, be rest assured we shall also communicate the resolution on the same by 23/11/2015. Further, we would like to inform you that we are also sending you the attachment of tariff plan for your reference. Kindly note interaction number[protected] for your future reference. In case you need further assistance, please do call or e­mail us. We will do our best to help you. Happy to help Atul Rai Vodafone Corporate Relations Contact numbers: For any queries call 199 (chargeable for agent access @ 50p/3min) or +91­ [protected] (standard calling charges applicable) For any complaints call 198 toll free helpline. Fax number: +91­[protected] E­mail: corporatecare.[protected]@vodafone.com Website: www.vodafone.in Now experience our newly launched My Vodafone App. It empowers you to manage your Vodafone account on the go. So pay your mobile bills, check data usage, data plan details etc. click below link to download the My Vodafone App now. https://www.vodafone.in/vas/downloads/pages/my_vodafone.aspx On 11/20/2015 7:05 PM; From: abhi.[protected]@gmail.com; To: gaurav.[protected]@vodafone.com; prashant.[protected]@vodafone.com; sultan.[protected]@vodafone.com; preetam.[protected]@vodafone.com; corporatecare.[protected]@vodafone.com; ; ?CC: ; Subject: Fwd: Customer Greviance Since March'15 for [protected]; [Quoted text hidden] 2 attachments Tariff plan detial attach12.xlsx 12K tariff voice+data.xlsx 12K 12/16/2015 Gmail ­ Customer Greviance Since March'15 for [protected] https://mail.google.com/mail/u/0/?ui=2&ik=7f00f2a7eb&view=pt&search=inbox&th=1512000b3bf1fae5&siml=...⇄ 5/9 Abhishek Bansal Mon, Nov 23, 2015 at 5:00 PM To: [protected]@yahoo.co.in ­­­­­­­­­­ Forwarded message ­­­­­­­­­­ From: Date: Sat, Nov 21, 2015 at 8:00 PM Subject: Customer Greviance Since March'15 for [protected] [Quoted text hidden] [Quoted text hidden] 2 attachments Tariff plan detial attach12.xlsx 12K tariff voice+data.xlsx 12K Abhishek Bansal Thu, Nov 26, 2015 at 5:20 PM To: corporatecare.[protected]@vodafone.com Cc: gaurav.[protected]@vodafone.com, prashant.[protected]@vodafone.com, sultan.[protected]@vodafone.com, preetam.[protected]@vodafone.com, manmeetsingh.[protected]@vodafone.com, nodal.[protected]@vodafone.com, [protected]@vodafone.com Bcc: [protected]@yahoo.co.in Dear Team, There has been no resolution from your end. end has been The response time from your end has been extremely disappointing. The time you take to resolve issues is not helping me at all and all the people marked in CC are definitely way too busy to take any action. Is this how corporate's work? Shameful!! Its like i have to claim my hard earned money and you are least bothered to resolve. I am forced to take legal action against all those involved. [Quoted text hidden] corporatecare.[protected]@vodafone.com Thu, Nov 26, 2015 at 9:37 PM To: abhi.[protected]@gmail.com Dear Sir/Madam, Thank you for your e­mail dated 26/11/2015 regarding service for your Vodafone mobile numbers [protected]. With reference to your request, as per your request we would like to inform you that, kindly contact and touch with your relationship manager, details mention below. Your relationship manager is Mr. Manmeet Singh Johar 12/16/2015 Gmail ­ Customer Greviance Since March'15 for [protected] https://mail.google.com/mail/u/0/?ui=2&ik=7f00f2a7eb&view=pt&search=inbox&th=1512000b3bf1fae5&siml=...⇄ 6/9 Mail ID of relationship Manager ­ ManmeetSingh.[protected]@vodafone.com Kindly note interaction number[protected] for your future reference. In case you need further assistance, please do call or e­mail us. We will do our best to help you. Happy To Help Arun Singh Corporate care Contact numbers For Enquiries: 199 (chargeable for agent access @ 50p/3min) Or +91­[protected](standard calling charges applicable) For data queries: 116 For Complaints / Requests: 198 (toll free) Fax number: +[protected] E­mail : corporatecare.[protected]@vodafone.com Website : www.vodafone.com Now experience our newly launched My Vodafone App. It empowers you to manage your Vodafone account on the go. So pay your mobile bills, check data usage, data plan details etc. click below link to download the My Vodafone App now. https://www.vodafone.in/vas/downloads/pages/my_vodafone.aspx On 11/26/2015 5:21 PM; From: abhi.[protected]@gmail.com; To: corporatecare.[protected]@vodafone.com; ; ?CC: gaurav.[protected]@vodafone.com; prashant.[protected]@vodafone.com; sultan.[protected]@vodafone.com; preetam.[protected]@vodafone.com; manmeetsingh.[protected]@vodafone.com; nodal.[protected]@vodafone.com; [protected]@vodafone.com; ; Subject: Re: Customer Greviance Since March'15 for [protected]; [Quoted text hidden] Abhishek Bansal Fri, Nov 27, 2015 at 8:14 PM To: manmeetsingh.[protected]@vodafone.com Cc: [protected]@yahoo.co.in, corporatecare.[protected]@vodafone.com, nodal.[protected]@vodafone.com, gaurav.[protected]@vodafone.com, prashant.[protected]@vodafone.com Dear Manmeet, As mentioned in the trail mail i have been suggested to contact you for grievance redressal. Although you have been marked all throughout the communication but there hasnt been a a single response from your side being the relationship manager. Should I or Can I expect any resolution?? ­­­­­­­­­­ Forwarded message ­­­­­­­­­­ From: Date: Thu, Nov 26, 2015 at 9:37 PM Subject: Customer Greviance Since March'15 for [protected] [Quoted text hidden] 12/16/2015 Gmail ­ Customer Greviance Since March'15 for [protected] https://mail.google.com/mail/u/0/?ui=2&ik=7f00f2a7eb&view=pt&search=inbox&th=1512000b3bf1fae5&siml=...⇄ 7/9 [Quoted text hidden] nodal.[protected]@vodafone.com Mon, Nov 30, 2015 at 1:07 PM To: abhi.[protected]@gmail.com Dear Sir/Madam, Thank you for your email dated 28­Nov­2015 regarding Payment Announcement related of your Vodafone number [protected]. We understand your concern. We sincerely regret for the inconvenience caused to you. We tried calling you thrice on [protected] at 10.50am, 11.55am, 13.05pm on 30­Nov­2015, but both your numbers were not answered. We would like to inform you that your concern regarding Payment Announcement is genuine but as per concerned team, we are unable to stop calls for payment. As it will automatically stop after your payment gets updated on 04­Dec­2015. Your outstanding amount for the month of 16­Nov­2015 is Rs.796.01/­ Interaction ID for the same is[protected]. In case you need further help, do call or email us. We will do our best to help you. Happy to help, Anu Tiwari Nodal Office Contact numbers For Enquiries: 199 (chargeable for agent access @ 50p/3min) or +91­[protected] (standard calling charges applicable) For Complaints / Requests: 198 (toll free) Fax number: +[protected] E­mail: Nodal.[protected]@vodafone.com Website : www.vodafone.in Manage your Vodafone account on the go with My Vodafone app on your mob­ile phone. Whether it’s about paying your phone bill, recharging your Prepaid account, tracking service requests, or simply subscribing to the best offers, this app will help you do everything on the move. So go ahead and download it on your phone today! https://www.vodafone.in/vas/downloads/pages/my_vodafone.aspx On 27­Nov­15 8:14 PM; From: abhi.[protected]@gmail.com; To: manmeetsingh.[protected]@vodafone.com; ; ?CC: [protected]@yahoo.co.in; corporatecare.[protected]@vodafone.com; nodal.[protected]@vodafone.com; gaurav.[protected]@vodafone.com; prashant.[protected]@vodafone.com; ; Subject: Fwd: Customer Greviance Since March'15 for [protected]; [Quoted text hidden] 12/16/2015 Gmail ­ Customer Greviance Since March'15 for [protected] https://mail.google.com/mail/u/0/?ui=2&ik=7f00f2a7eb&view=pt&search=inbox&th=1512000b3bf1fae5&siml=...⇄ 8/9 Abhishek Bansal Mon, Nov 30, 2015 at 3:38 PM To: nodal.[protected]@vodafone.com Cc: corporatecare.[protected]@vodafone.com, gaurav.[protected]@vodafone.com Dear Madam, You tried calling on the incorrect number, kindly follow the mail/subject at least, for the correct number which is [protected]. The other number does not belong top me. [Quoted text hidden] Johar, Manmeet Singh (UPE), Vodafone India Mon, Nov 30, 2015 at 7:11 PM To: Abhishek Bansal Cc: "[protected]@yahoo.co.in", UPE­CSG­CORPORATECARE, UPECS­NODAL, "Rajpal, Gaurav (UPE), Vodafone India", "Agarwal, Prashant (UPE), Vodafone India" I am on it….I’ll get back to you in next 2 days …. Regards, Manmeet Singh [protected] “Best is yet to come” Blackberry and data helpline number‐ [protected]/ 55666 National call Centre for COCP numbers‐ +[protected] Corporate call Centre for IOIP numbers‐ [protected] / 199 From: Abhishek Bansal [mailto:abhi.[protected]@gmail.com] Sent: Friday, November 27, 2015 8:14 PM To: Johar, Manmeet Singh (UPE), Vodafone India Cc: [protected]@yahoo.co.in; UPE­CSG­CORPORATECARE; UPE­CS­NODAL; Rajpal, Gaurav (UPE), Vodafone India; Agarwal, Prashant (UPE), Vodafone India [Quoted text hidden] [Quoted text hidden] [Quoted text hidden] Abhishek Bansal Mon, Dec 7, 2015 at 11:14 AM To: "Johar, Manmeet Singh (UPE), Vodafone India" Cc: "[protected]@yahoo.co.in", UPE­CSG­CORPORATECARE, UPECS­NODAL, "Rajpal, Gaurav (UPE), Vodafone India", "Agarwal, Prashant (UPE), Vodafone India" Mr Manmeet, It has been 6 days and your reply is still awaited. 12/16/2015 Gmail ­ Customer Greviance Since March'15 for [protected] https://mail.google.com/mail/u/0/?ui=2&ik=7f00f2a7eb&view=pt&search=inbox&th=1512000b3bf1fae5&siml=...⇄ 9/9 How much long do we need to wait for an issue resolution?? [Quoted text hidden] Thanks and Regards Abhishek Bansal Bansal Tea Products (P) ltd. +91 [protected] +91 [protected] Abhishek Bansal Mon, Dec 14, 2015 at 2:36 PM To: "Johar, Manmeet Singh (UPE), Vodafone India", [protected]@vodafone.com Cc: "[protected]@yahoo.co.in", UPE­CSG­CORPORATECARE, UPECS­NODAL, "Rajpal, Gaurav (UPE), Vodafone India", "Agarwal, Prashant (UPE), Vodafone India" Mr. Manmeet, With reference to our concall i would like to remind you again about the issues faced by us from your side. These issues have been dragged for more 6 months and there has been no so called corporate care. Bills for this month has been processed again and are processed as per the old plans. This is the last time i am trying to look for resolution as i am tired of mailing and calling you guys. Also Mr. Rupam the so called relationship manager is also kept in loop and can help you in case justification. For any further query call me on [protected]. [Quoted text hidden]