Vodafone — Unethical behaviour from vodafone

Address:	Chennai, Tamil Nadu, 600028
Website:	vodafone

I was using corporate postpaid Vodafone sim from past 2 years(Chennai).
When I shifted from Chennai to Delhi-NCR, I went to a Vodafone store in
Ghaziabad to port to local number and also convert in to prepaid, on Jan-2016. The guy there who assisted me took all the necessary document,
asked to pay an amount which was more than my unbilled amount and gave me a new sim telling that it will be activated within 7 days. I did the same. One month passed the sim didn't get activated and on one fine day when I was checking messages, there was a message that the porting has been failed. I don't know what the reason was and neither Vodafone cared to inform me through a call. I stopped paying the bill and on around March
23rd, Vodafone guys disconnected my service, as I didn't pay the bill. I was at home (roaming) and didn't realize that my service has been disconnected. After coming to Delhi, I wrote a long mail telling what all happened and asked them to disconnect my service, on 29th March. Also these Vodafone guys were activating, I don't know some VAS and music services without even asking me, I got to know about this when I was checking messages which told that "You will be charged Rs.35/month for this service". I got a reply from Vodafone after one day telling sorry for inconvenience and we will take care of it and all bla bla, but what I asked was to disconnect the service. Only I know how much trouble it took me to make these guys understand that I want to disconnect my service. I wrote around 5-6 mails telling that I don't want to continue and each time I was getting a reply that was talking nowhere about discontinuing the service. Finally, on 7th April they told that your request from discontinuing the service has been taken and it will be done by 16th April. They also told that there is an due of Rs. 1443 on your account which I need to clear. I cleared the same on 16th and send them the snapshot, now I got the reply that there is an additional Rs.818 outstanding on your account. Really!!!. They told that this is the amount from 12-03-16 to 09-04-16. My service was discontinued since 23rd March and I take 10 days to make you guys understand that I want to discontinue the service and now I have to pay for these days, according to Vodafone. Guys date are very important here. Just imagine that 5-6 mails and around 10 days to make the customer care understand that "I want to
discontinue". I even wrote 2-3 times that "Do you guys know English?" and
"How to make you understand?", but every time I was getting same 'copy-paste' reply "Sorry for bla bla bla".

If anyone can help me how to take this matter in public and let the world
know how these guys fool their customers. I have full proof of mail chains.

e-mail : imvikash.[protected]@gmail.com