Vodafone — Wrong billing and no response against refund of excess payment

Address:

Ahmedabad, Gujarat

Dear Sir/Madam, My Vodafone 3G /2GB data-throtling Plan was activated on mobile No. +91-[protected] in November?2014 as per corporate plan: "MI_V_Godrej_375_2GB_FU_3G (providing you 2GB 3G data post which at throttled speed o[censored]pto 64kbps) is active on above cited number w.e.f.06/11/14 with service request number 82475544", but instead of that Vodafone has charged me 420mb extra over 2GB data which was supposed to be free in unlimited data usage over and above 2GB data @ Vodafone 2G network as per the Company throtling plan. This was happened in Bill No. 62685459 of period 10.12.2014 to 09.01.2015, Bill date 10.01.2015, Talk Plan: VG_MU_MV_GodrejGrp_111 Bill Paid: 3209.59 Actual Bill Value: 1065.94 Refund Value: 2143.65 + applicable Harassment fine to him. I had made many requests/complaints to resolve and revert against this reversal of paid excess demanded payment but still unresolved after the follow up of 6 months from now. Complaint docket number received so far by Vodafone: 92044960 As per the revised calculation excess payment done is Bill Value-Actual Bill = Excess amount(3209.59-1065.94=2143.65) So, Kindly help me to get my paid refund of Rs. 2143.65 + unnecessary harassment value. Thanks and Regards, Akhil Agrawal, [protected](M).