[Resolved] Volkswagen India — cheating customers in service center | |||||
Very worst after sales in india is volkswagen... Please dnt go for vw cars especially in chennai at abra and kun volkswagen... Surely a big loss is waiting on the other hand i[censored] buy any cars in this showrooms and for that cars service... The sevice advisor doesnt know anything about the cars and packages regarding the warranty and other claims simply making notes on complaint thats it... Amc is the annual maintenance contract it cost ₹60000 (Which includes 4years oil service and rsa& warranty while buying my ameo... After 6 months i leave my car for service the abra and kun volkswagen doesnt know anythinh about this amc then for what reason the amc is sold to me... Nearly one week the service manager ramesh, sudhakar in kun alandur simply giving me a promise daily that the work will get complete today... Amc is provided by vw not by the showroom so in this case they are full responsible to clear this issue but 6 days over still my car is in the service center without any use... Is this cheating people or lacking in training service managers... The sales person from abra motor doesnt know anything about amc The service center kun alandur doesnt know anything about amc... Then for what *? The vw selling amc... So whoever is reading this please believe 100%... I[censored] have really interested in buying vw please stop that dream and go for maruthi or toyota or hyundai... This vw will surely makes you worry especially after sales... And that too u have to spend atleast two hour to leave your car for service and two hour to take your car from service center the service advisors will test your patience at kun alandur... Was this information helpful? | |||||
Nov 14, 2017 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Oct 14, 2017 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger Cars! This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd. We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern. Assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India For Enquiries/ Complaints[protected] For Road Side Assistance[protected] /[protected] E-mail customer.[protected]@volkswagen.co.in. Website www.volkswagen.co.in | |||||
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