[Resolved] Volkswagen India — Service worst

Kamalesh2277

from Chennai, Tamil Nadu

Address:	Kanchipuram, Tamil Nadu, 600100
Website:	www.volkswagenmadras.com

I never seen such a worst service in my lifetime, i have changed nearly ten cars n each cars run around 80k - 1 lkh kms mostly maruthi, toyota n tata...but this time volkswagen ameo...i took delivery at abra motors nandanam chennai... so many of my frnds advised nt to buy vw cof of servce complts but now i felt sad coz for a winshiled they took ten days to change...i asked so many times before booking the ameo but they told nowadays service centers are opened widely and spares are available like maruthi but for a winshiled they took ten days to change...i left my car at kun volkwagen alandur... even for a two days work at maruthi, toyota and hyundai but the volkswagen took ten days...approx my expense for the rented car is around 5000 in this ten days...really worst service centers...

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Aug 22, 2017

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Jul 08, 2017

Updated by Kamalesh2277 Please do not buy volkswagen and skoda then surely you will feel for it when it comes to service, damages, or insurance claim and service cost... small example the cluth assembly cost in maruthi is around 13-15 k n for toyota innova 16k n for xuv 18k n for tata roughly around 8k - 15 k but for polo amd ameo it costs around 35k...

Jul 08, 2017

Updated by Kamalesh2277 For example a complaint or damages or spare parts change usually in maruthi, toyota, tata, hyundai they took one to two days for paid and for four days in insurance but at the same time for Volkawagena and Skoda min one week for minor spare parts and average 20 days for normal body work( not major)

Verified Support

Jul 15, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Jul 22, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 08th July, 2017.

We have not received any response to our request dated 15th july, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India