[Resolved]  Volkswagen India — Shameful response from volkswagen service team

Address:

560062

Dear team,


I am highly disappointed by choosing volkswagen service centre for servicing my car, i feel it's common practice your employees follow which is disgracing your customers, i was happy owning volkswagen highland car in diesel version but now i feel so disappointed to own one, i would rather choose to sell it and try other brands which are efficient and capable of providing services to their customers. I definitely will be sharing this incident on all my social media pages as well.

I gave my vehicle for regular service with some complaints on thursday to mr. Rajesh :- [protected] who i was told is the advisor for my vehicle.

I gave my vehicle at 11.30am in volkswagen whitefield showroom bangalore and i was waiting for a response from your team, evening when i called up rajesh he very proudly in just one sentence said " your vehicle is not checked" that's it.

Your vehicle is not checked what was he trying to say i was stunned by his statement and it felt no further need of any discussions with him,

Friday being a holiday i did not call but again on saturday when i called rajesh, his no is not reachable from morning, so i called service station and i got a revert he is on leave and no one has assisted my vehicle, and she will arrange a call back.

I mean is this the way volkswagen handle their customers, if yes then it's shameful and disappointing, and even after 2 hours i have called her still there is no response from your end.

How do i commute without my vehicle, i am sure that's not even your concern, this seems to be a common practice at your end, i can only arrive to this conclusion, , ,

If one irresponsible employee is on leave then it does not mean my car should be left unattended, if he is on leave for a week then for a week no one will see to my vehicle???? Is that what volkswagen brand is all about ...

Sad i would say,

It's saturday today and sunday you will be closed anyways and again on monday if you guys have time you will in hurry see my vehicle and then again on monday evening report will be generated for service and on tuesday you might start working on my vehicle and then on wednesday i might get my vehicle, ,

For a regular service you guys will take 6 days, , , on earth its unbelievable and unacceptable, , who's going to pay for the expense for my commute for these days, , ,

I am totally disappointed by this and your representative rajesh, whose irresponsibility will cause me so much trouble in days to come and i am sure even my car concerns which i shared will not be dealt properly as you guys are overloaded with work.

I am sharing this so you can take proper actions and improve on your service if you wish to, , , i will definitely be sharing this all through my circle and social media so many other customers can take decisions to go with proper brands after reading what i had to go through, , ,
Buying is just not the deal but the real deal is to get service after buying.

Your disappointed customer

Nikhil.