[Resolved]  Volkswagen India — WEAK AC VENTS

Address:

Ludhiana, Punjab

On 29.8.2011 we had purchased Vento Highline Diesel car from Your Ludhiana Dealer Lally Motors. At the time of Purchase Itself we had paid the required amount for Warranty Extension by 2 years i.e. extebnded warranty from 29.8.2013 to 28.8.2015. Therefore Technically the Car is still under Warranty. After having used the Car for about 18 Months the AC Vent on the Left of Dashboard Centre the Fins which Control the Airflow Direction broke and started falling into the Main Duct. During the next service we brought this to the notice of the Service Centre they told us that this is not covered under Warranty. We assumed that it was a case of rough handling form our side and we did not do anything further. However during the course of next 7-8 months we noticed that one by one all the remaining 3 AC Vents on the Dashboard the fins broke up and lastly the Fins in Rear Seat AC Vent are now not in control of the Knob . It simply means that the Plastic in these Ac Vents is so weak that even on normal activity it breaks like a Chinese Toy. The breakage is not caused by any mistake of the Users but is a BASIC MANUFACTURING DEFECT. Now we also have 2 other Cars (A) Maruti Zen Petrol Model 1999 (B) Hyundai Diesel Accent Model 2004 Driven 3, 00, 000 kms +, but the same part in these 2 cars have never been damaged. If our handling had been poor then the same parts in these cars should have had some incidence of damage especially as these care are 15 years and 10 years into usage. We therefore rightfully insist that this is a BASIC MANUFACTURING DEFECT and you should replace these 5 A/C Vents for us FREE OF COST. I am a conscientious person and I am approaching you after I am 110% Convinced that it is a manufacturing defect after all a German Cars parts don’t break like Chinese toys. I have seen vents breaking one by one over the span of last one year and without any reason whatsoever. Either it is a manufacturing defect or it has been deliberately made weak to force customers to come for repeated replacements. Either Volkswagen India should wake up to its responsibility towards customers who have put their faith in your product. I am not given justice from your side, surely I will feel that faith has been misplaced. I would not be doing anything wrong if I then have to get back on VW India by sharing with potential VW Car Buyers about this lacuna in your cars. REGARDS VIVEK AGRAWAL [protected] [protected]@gmail.com