[Resolved]  Voltas — defected voltas window ac being delivered

Address:	201014
Website:	[email protected]

I purchased an 1.5ton Voltas 03 star air conditioner from Reliance Retail limited CIN number U01100MH1999PLC120563 dated 09/05/2016. My Purchase ID is 60054503. Only after one month of installation the gas leaked and we complaint about it at the customer care. An engineer from Reliance Resque visited my house on 09/06/2016 and told that the AC is having gas leakage problem. Then he filled the gas. After that in every month we faced the same issue and we complaint to the Reliance digital that we have been given a defected product and we asked to replace it but they didn't do it. They even took the AC for repairing for one month saying that they will replace the tube which is defected due to which gas is leaked every time. Sometimes the customer care says that they will send the executive but nobody comes. We have to regularly complain and after complaining 5 to 6 times in a month the executive comes and says its gas leakage problem another person will come to fill the gas. This goes on and on. But after that also we are facing the same issue again and again. Some complaints numbers are[protected], [protected], [protected], [protected]. But till date the defects has not been removed and inspite of spending money on purchase of AC I and my family is compel to bear the onslaught of summer from 09/06/2016 to till date. It is prayed to direct the Reliance Retail Limited to replace my air conditioner and also impose heavy fine on both the firm for this harassment