[Resolved]  Voltas — service request no: [protected] wta

Address:

House no : 226 Makanpur, Indirapuram Having 6+ Years and experience in the IT infrastructu, Ghaziabad, Uttar Pradesh, 201014

Hello team,

My warranty has been extend by voltas wta team. When i asked for warranty certificate now they are saying they will not able to provide warranty certificate. Please find attached message confirmation received by voltas wta team. Please provide my warrenty extend certificate asap else i will raise a case in consumer court. Please refer following email for more details

Jitendar sharma
Jun 3, 2019, 10:06 am (15 hours ago)
To saurabh, mail.com,, wta, cc, mail.com,, binod, prabhdeep, voltas. Socialmedia, ashok, satish, a, ravindra

Dear saurabh,

Thanks for your response!

My registered number [protected]

First thing i have ticket number [protected] for the proof and also i received call from number[protected] your wbt team. Please check with concerned person who is closed my ticket first time. Also received two confirmation message from your side that my warranty has been extended. I also called multiple times on your call center number [protected] they always says that your warranty is showing extended in system and for the certificate they are saying that they facing some issue in our system that why are not able to sent you warranty certificate. I also received call from sameer saroj[protected] he was saying your warranty was extended due the executive has less knowledge and he was not aware the voltas policy.
As per sameer saroj that you have fired that person from your organization. Please discuss with mr. Saroj he can explain you about the matter. Please take me in conference call with mr saroj. But i don't want to listen any excuse because my warranty was extended and i have many proofs. This is your problem if you have not given proper training to your executives and they don't know the policy. Now your team totally making me fool.

You can check how many times i reopened the request [protected] and how your team close the ticket. They always saying why you required certificate as your warranty has been extended and showing on system.

I am attaching message screenshot again for reference. Please check this issue and shortout. I have sent email multiple times no one reading my email also they are not opening the attachment.

Please call me for the discussion if still required any proof.

On jun 3, 2019 9:18 am, "saurabh garg/upbg/del" wrote:
Dear mr jitendra,

Request please share your contact number where our call center person informed you about the same.
No conversation/recording found with your registered number.

I will check and get back to you soon.

Thanks
Saurabh garg

"innovation is the key of success"

On sun, jun 2, 2019 at 8:54 pm jitendar sharma wrote:
Dear ashok,

Please read my following email properly which i sent you on 31may. I am asking why it was not informed me on the same day when i raised request with your team. However you asked me many times from you purchased this product i have told them this purchased from paytm. And you team confirmed me that warranty extend. I have already attached screenshot of you team confirmation message for your reference. When i asked to share my warranty certificate and now you r saying we are not providing extend warranty for the product those are purchased from paytm. Please share my warranty certificate as your team has confirmed that warranty has been extended.
I need justfication why you guys extend my warranty and sent me confirmations on call on email. I have prof of everything.

Dear ashok,

Note: i request you to all please don't remove any people those are
Looped in email while you respond on my email

I am surprised that how you guys providing support to the customers.
When i raised call t
With your wbt team on 20th may 2018 and they taken my details like-
From where you purchase this product, serial number outdoor and indoor
Unit serial number and then raised request number:[protected]. I
Received call from your wbt team on 222nd that my warranty has been
Extended for 5 years with the condition that you have to avail two
Services in year and these services will paid. If i have not availed
Paid service from voltas then my warranty will be cancel. I received
Confirmation call times from different peoples from your team and they
Told me that your will receive warranty certificate on same day. I
Have also received two confirmation messages from your end that my
Warranty has been extended and warranty certificate sent to your
Register email id if you have not received the certificate the contact
To customer care number [protected] from your registered number. I call
To customer on 22th and they told me that there is technical problem
That why your are not receiving email for certificate. I have called
Multiple to customer care with 5 days but they are saying that your
Will get the certificate. After 4 days customer care asked me to
Please contact wbt team. I have escalated this matter to binod tiwari
And i reopened my ticket [protected] multiple times. No action taken
Care by binod tiwari also and my ticket was getting closed again and
Again without any information. Why it was not communicated to me same
That your are not eligible to warranty extension. Your can see how
Many times i write email to your guys and you can recording your your
Customer care call what they advise me. Sathish from your team also
Called me me multiple times and always says don't worry your warranty
Is showing extend in our system and certificate is not necessary.
Customer support team also saying same thing that your warranty has
Been extend.

Your guys are not sure about your policies and not sure about
Commitments what your did
With customers. After 7 days your are saying your warranty is not approve.
I would suggest your to don't spoil repo by fooling customers.

Mr ashok, sammer, sathish, binod tiwari,

Please find attachment for your reference and prof share by team that
My ac my warranty has been extended for 5 years. Please try to
Understand to the customers and and stop fooling to the customer. If
Still you need any calcification required for your commitment let me
Know and fixed my issue asap.

On jun 2, 2019 8:14 pm, "ashok kumar hasija/upbg/del" wrote:

Dear mr. Sharma,
Refer my mail dt. 30-may - 19. We wish to inform you that
This offer in not applicable on any on-line sale (E-commerce sales like paytm, flipkart, amazon.

Regards
Ashok kumar hasija
#[protected]
#customer care -[protected]
Mi

On sun, 2 jun 2019, 19:01 jitendar sharma, wrote:
Hello ashok, binod, sathish, sameer,

I am waiting your response. Please fixed my issue asap.

Regards
Jitendar sharma
[protected]

On fri, may 31, 2019 at 12:23 am jitendar sharma wrote:
Dear ashok,

Note: i request you to all please don't remove any people those are
Looped in email while you respond on my email

I am surprised that how you guys providing support to the customers.
When i raised call t
With your wbt team on 20th may 2018 and they taken my details like-
From where you purchase this product, serial number outdoor and indoor
Unit serial number and then raised request number:[protected]. I
Received call from your wbt team on 222nd that my warranty has been
Extended for 5 years with the condition that you have to avail two
Services in year and these services will paid. If i have not availed
Paid service from voltas then my warranty will be cancel. I received
Confirmation call times from different peoples from your team and they
Told me that your will receive warranty certificate on same day. I
Have also received two confirmation messages from your end that my
Warranty has been extended and warranty certificate sent to your
Register email id if you have not received the certificate the contact
To customer care number [protected] from your registered number. I call
To customer on 22th and they told me that there is technical problem
That why your are not receiving email for certificate. I have called
Multiple to customer care with 5 days but they are saying that your
Will get the certificate. After 4 days customer care asked me to
Please contact wbt team. I have escalated this matter to binod tiwari
And i reopened my ticket [protected] multiple times. No action taken
Care by binod tiwari also and my ticket was getting closed again and
Again without any information. Why it was not communicated to me same
That your are not eligible to warranty extension. Your can see how
Many times i write email to your guys and you can recording your your
Customer care call what they advise me. Sathish from your team also
Called me me multiple times and always says don't worry your warranty
Is showing extend in our system and certificate is not necessary.
Customer support team also saying same thing that your warranty has
Been extend.

Your guys are not sure about your policies and not sure about
Commitments what your did
With customers. After 7 days your are saying your warranty is not approve.
I would suggest your to don't spoil repo by fooling customers.

Mr ashok, sammer, sathish, binod tiwari,

Please find attachment for your reference and prof share by team that
My ac my warranty has been extended for 5 years. Please try to
Understand to the customers and and stop fooling to the customer. If
Still you need any calcification required for your commitment let me
Know and fixed my issue asap.

Best regards
Jitendar sharma
Mob: [protected]

On 5/30/19, ashok kumar hasija/upbg/del wrote:
dear mr. Sharma,

this is with reference to your mail for wta. We wish to inform you that
this offer in not applicable on any on line sale (E-commerce sale-like
paytm, flipkart, amazon).




thanks & regards

ashok kumar hasija
[protected]

regional service manager - north central zone
(Unitary products business group)
cin l29308mh1954plc009371

*https://voltasservice.com *

*"tomorrow will never come, do it today"*

voltas customer care no:[protected]
volt beko customer care no - [protected]
volt beko dealer help line - [protected]
volt beko sms code and process - code "vb" sms need to send on 56677
volt beko customer care mail id - [protected]@voltasbeko.com





on thu, may 30, 2019 at 7:40 am ashok kumar hasija/upbg/del
[protected]@voltas.com wrote:

please send the wta urgently sat

regards
ashok kumar hasija
#[protected]
#customer care -[protected]
mi

— forwarded message —
from: jitendar sharma
date: tue, 28 may 2019, 13:09
subject: re: service request no: [protected] wta update
to: ashok kumar hasija/upbg/del


please find attached invoice again

on may 27, 2019 11:13 am, "jitendar sharma"
wrote:

hello team,

please find attached invoice copy of my ac.

regards
jitendar sharma
[protected]


on may 27, 2019 10:58 am, "ashok kumar hasija/upbg/del"
[protected]@voltas.com wrote:

dear mr sharma
pl share the details on invoice copy and units sno. I arrange the same
today only

regards
ashok kumar hasija
#[protected]
#customer care -[protected]
mi

— forwarded message —
from: satish kumar
date: mon, 27 may 2019, 10:52
subject: re: high level escalations - escalation on service request no:
[protected]
to: ashok kumar hasija/upbg/del


dear sir,

kindly noted that customer demanding a mail regarding wta from voltas
id
only.

service request no: [protected].


on mon, may 27, 2019 at 9:48 am ashok kumar hasija/upbg/del
[protected]@voltas.com wrote:

snow cool satish

please resolve the issue on urgent basis

regards
ashok kumar hasija
#[protected]
#customer care -[protected]
mi

— forwarded message —
from: girish shah/upbg/del
date: mon, 27 may 2019, 09:41
subject: high level escalations - escalation on service request no:
[protected]
to:,,
[protected]@voltas.com,, prabhdeep call center del

[protected]@voltas.com,


binod and ashok hasija immediately resolve
saurabh rs 2000 penalty
prabhadeep ensure

sent from my iphone

begin forwarded message:

*from:* "kp sukumar/em&rbg/mum"
*date:* 27 may 2019 at 7:01:51 am ist
*to:* "girish shah/upbg/del"
*subject:* *fwd: escalation on service request no: [protected]*



— forwarded message —
from: jitendar sharma
date: sun, 26 may 2019 at 23:27
subject: re: escalation on service request no: [protected]
to:,,
voltas. [protected]@gmail.com,,
[protected]@voltas.com,,
[protected]@voltas.com,


hello binod,

please help to resolve my issue asap. As your team is closing my
ticket again and with resolution.

i am waiting for prompt response.

regards
jitendar sharma
[protected]

on 5/25/19, jitendar sharma wrote:
hello binod,

need your intervention to resolve my issue. I have reopened request
multiple times and your team always closed the request without
resoluation.
i called multiple times to your customer support team also. As advise
by
customer support team i sent message multiple times to wbt team. I
have
escalated this issue also and not getting any response from end. I
need
only my extend warranty certificate and what is your problem to
provide
my
certificate.

please call me asap and provide my warranty certificate.

i am totally disappointed by your service provided by service center
and
your customer support team

regards
jitendar sharma
mobile: [protected]

on may 23, 2019 5:28 pm, wrote:

dear customer,

this is w. R. T to your escalation on our website for your request no
[protected] and sincerely regret for the inconvenience caused to you
in
this regard.
we have escalated your concern to our manager as detailed below. Our
team
will connect with you soon and we assure you that your concern will be
addressed to your satisfaction.

name : binod k tiwari
designation : area service manager
phone : [protected]
email : [protected]@voltas.com

regards
voltas v-care



—
thanks & regards
jitendar kumar sharma
email:sharma. [protected]@gmail.com
[protected]

* — *
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this e-mail and any attachments from your system. Any dissemination,
use,
review, distribution, printing or copying of this message in whole or in
part is strictly prohibited. Please note that e-mails are susceptible to
change. Voltas ltd. (Including its group companies) shall not be liable
for
the improper or incomplete transmission of the information contained in
this communication nor for any delay in its receipt or damage to your
system. Voltas ltd. (Or its group companies) does not guarantee that the
integrity of this communication has been maintained or that this
communication is free of viruses, interceptions or interference.



—
regards,
snow cool centre
[protected]

* — *
disclaimer : the information contained in this e-mail (Including any
attachments) is privileged and confidential. If you have received it by
mistake please notify the sender by return e-mail and permanently delete
this e-mail and any attachments from your system. Any dissemination, use,
review, distribution, printing or copying of this message in whole or in
part is strictly prohibited. Please note that e-mails are susceptible to
change. Voltas ltd. (Including its group companies) shall not be liable
for
the improper or incomplete transmission of the information contained in
this communication nor for any delay in its receipt or damage to your
system. Voltas ltd. (Or its group companies) does not guarantee that the
integrity of this communication has been maintained or that this
communication is free of viruses, interceptions or interference.





—
* — *
disclaimer : the information contained
in
this e-mail (Including any attachments) is privileged and confidential.

if you have received it by mistake please notify the sender by return
e-mail
and permanently delete this e-mail and any attachments from your

system. Any dissemination, use, review, distribution, printing or copying
of
this message in whole or in part is strictly prohibited. Please note
that
e-mails are susceptible to change. Voltas ltd. (Including its group
companies)
shall not be liable for the improper or incomplete transmission
of the
information contained in this communication nor for any delay in its
receipt or
damage to your system. Voltas ltd. (Or its group companies) does
not guarantee
that the integrity of this communication has been maintained
or that this
communication is free of viruses, interceptions or
interference.