[Resolved]  Western Railway — non refund of fare of two wait listed passenger

Address:

Surat, Gujarat

From Maneesh K. Shukla, Asst. Electrical Inspector, Date 27th December 2013 D-502, Green Enclave, Adajan, Near Gujarat Gas Circle, Near Sardar Bridge, Surat. 395009. Gujarat., Mobile 91-[protected] To, Group General Manager (Coaching Refund) Indian Railway Catering & Tourism Corporation. Behind Central Railway PRS Office, Behind CSTM Station Building, Mumbai VT. Subject :- Request for refund of fare of two persons (wife & son) on ‘ e ticket’ of four persons as their ticket was automatically cancelled being waitlisted on e ticket . Ref :- E ticket PNR no.[protected], Date of journey[protected], Train No 12834, class II Raipur to Surat, On ticket of four persons only two persons travelled. Other two passengers not by conductor being waiting listed on e ticket. Sir/Madame I had purchased e ticket( PNR [protected], IIAC ) for traveling from Raipur to Surat by Tn. No.12834 for journey on[protected] for four persons ( self, wife, son & daughter.) On day of journey only one berth was confirmed, as such I ( M.K.Shukla) along with minor daughter had travelled on the e-ticket from Raipur to Surat, Leaving behind at Raipur my wife Darshni M Shukla & son C.M. Shukla ( as not allowed by conductor being excess in W/L passenger). There was no time to obtain guards certificate as all time available during halt was consumed in failed attempt to convince the train conductor. The remaining two persons (wife & son) travelled back to BSP with hope of getting VIP quota from there. These persons could not travel on 23-05-13 being wait listed passenger (PNR no [protected] trans id [protected]. 2nd ac) BSP to Surat and finally travelled ex BSP to Surat on 24-05-13 in SL class by Train no 12834 from BSP to Surat vide pnr no [protected], trans id no [protected]. It was requested to kindly arrange refund for ‘e ticket’ fare of two persons ( Wife Darshni M Shukla and son Chinmay M Shukla) as they were not allowed to travel being wait listed on the e- ticket of four passenger. In this connection IRCTC guide lines (as advertised by Railway Administration in Railway Time table page C-28 effective from[protected] for wait- listed passengers in case of e-tickets is reproduced below for ready reference :- All wait listed tickets booked in this scheme are automatically cancelled at the time of charting .The passengers will not be required to make any request for cancellation of waitlisted tickets. The refund amount will be credited automatically to the User’s account by IRCTC within specified period and passengers informed electronically immediately after cancellation. I have been asked in your previous correspondence to produce “Not travel certificate” for my wife and son which was not issued by TC/conductor mentioning on above ruling. The copy of TC chart obtained from you showing word ‘NT’ ( not travelled) against name of my wife and son obtained (under Right to Information from your office) is already submitted in my registered letter dated[protected]. It is further requested to kindly credit in my account the fare for my wife (D.M.Shukla) and son (C.M.Shukla) at an earliest as per your own guide lines advertised in Time table without further harassment as sufficient time had already lapsed. With Kind Regards, Maneesh K Shukla