[Resolved] Whirlpool India — Air Conditioner 1 Ton | |||
Not cooling for 3 months now. Purchased on 15/1/2019 from Madavana Electronics & Home Appliances, Cherai, Ph. [protected] vide Bill No. GST-A8824 . Contacted the dealers and Whirlpool Service without any results. This ias a government blood bank, attached to Government Hospital, Aluva, Ernakulam, Kerala and belongs to the Most Essential Category. Functioning air conditioner is mandatory for retention of the license. Moreover the very valuable equipments like fully automatic and semi automatic ELISA readers will get damaged with high temperature. Kindly instruct your local service people to attend . We hope that you will not force us to go to the Government and Consumer Redressal Forum in this regard Medical Officer in Charge Was this information helpful? | |||
Dec 7, 2021 Complaint marked as Resolved Whirlpool India customer support has been notified about the posted complaint. Verified Support Jan 18, 2021 Whirlpool India Customer Care's response Dear Team, "Adjustment Done" As per customer his appliance adjustment has been done and same is working fine. Hence, we are closing this case. Regards, Whirlpool Support Verified Support Dec 07, 2021 Whirlpool India Customer Care's response Our service team tried to contact you but couldn't get through. Please share your convenient time and alternative number in order to assist further.
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 5 Comments | |||
Comments
The repair is still pending for reasons best known to the service agencies. Every time we contact they are taking refuge under Covid 19. Unfortunately the blood bank has to function round the clock for 365 days.
Sir,
Nothing has been done to correct the defect so far. I don't know how you closed the matter so lightly. i contacted on 25/4, 26/4, 27/4, 30/4, 6/5, 17/5, 9/6, 2/7, 12/7, 4/8, 9/8, 24/8/2021 and the long-standing complaint has not been rectified so far. The other companies Lloyd, Amstrad, Samsung etc respond to service complaints immediately.
Blood Bank is an essential service and as I have been pushed to the wall I am sending a comparative statement of service turn around time of different companies providing air conditioners to all government procurement agencies and as Letter to the Editor to prominent dailies if the complaint is not redressed within a fortnight
Hope you value our patronage
Yours faithfully,
Dr.N.Vijayakumar,
[protected]@gmail.com,
[protected]
Nothing has been done to correct the defect so far. I don't know how you closed the matter so lightly. i contacted on 25/4, 26/4, 27/4, 30/4, 6/5, 17/5, 9/6, 2/7, 12/7, 4/8, 9/8, 24/8/2021 and the long-standing complaint has not been rectified so far. The other companies Lloyd, Amstrad, Samsung etc respond to service complaints immediately.
Blood Bank is an essential service and as I have been pushed to the wall I am sending a comparative statement of service turn around time of different companies providing air conditioners to all government procurement agencies and as Letter to the Editor to prominent dailies if the complaint is not redressed within a fortnight
Hope you value our patronage
Yours faithfully,
Dr.N.Vijayakumar,
[protected]@gmail.com,
[protected]
Jan 18, 2021
Whirlpool India Customer Care's response
Dear Team,
"Adjustment Done"
As per customer his appliance adjustment has been done and the same is working fine.
Hence, we are closing this case.
Regards,
Whirlpool Support
Sir,
Nothing has been done to correct the defect so far. I don't know how you closed the matter so lightly. i contacted on 25/4, 26/4, 27/4, 30/4, 6/5, 17/5, 9/6, 2/7, 12/7, 4/8, 9/8, 24/8/2021 and the long-standing complaint has not been rectified so far. The other companies Lloyd, Amstrad, Samsung etc respond to service complaints immediately.
Blood Bank is an essential service and as I have been pushed to the wall I am sending a comparative statement of service turn around time of different companies providing air conditioners to all government procurement agencies and as Letter to the Editor to prominent dailies if the complaint is not redressed within a fortnight
Hope you value our patronage
Yours faithfully,
Dr.N.Vijayakumar,
[protected]@gmail.com,
[protected]
Whirlpool India Customer Care's response
Dear Team,
"Adjustment Done"
As per customer his appliance adjustment has been done and the same is working fine.
Hence, we are closing this case.
Regards,
Whirlpool Support
Sir,
Nothing has been done to correct the defect so far. I don't know how you closed the matter so lightly. i contacted on 25/4, 26/4, 27/4, 30/4, 6/5, 17/5, 9/6, 2/7, 12/7, 4/8, 9/8, 24/8/2021 and the long-standing complaint has not been rectified so far. The other companies Lloyd, Amstrad, Samsung etc respond to service complaints immediately.
Blood Bank is an essential service and as I have been pushed to the wall I am sending a comparative statement of service turn around time of different companies providing air conditioners to all government procurement agencies and as Letter to the Editor to prominent dailies if the complaint is not redressed within a fortnight
Hope you value our patronage
Yours faithfully,
Dr.N.Vijayakumar,
[protected]@gmail.com,
[protected]
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Medical Officer in Charge
Whirlpool India customer support has been notified about the posted complaint.
No positive response. Demanding Rs. 6000/- more in addition to the payment already made - totally unbecoming of an internationally reputed firm like Whirlpool.
We are unable to connect with the concerned person. Hence, we request you to kindly share mobile number of concerned person so that we can assist in best possible ways.
Regards,
Whirlpool Support