Woodland Complaints & Reviews

Dear Sir,



My name is “ANILKUMAR PATIL” working with “WELSPUN GROUP” as “MANAGER –PROJECT”.



I had purchased woodland shoes no: 52777 (khaki), from woodland store M/S: vikas enterprise, Gandhidham on 30/9/07.



But, within a week I found that the stitching of one shoe is getting off…and shoe is not in...

I am writing to express my extreme dissatisfaction and frustration with the prolonged delay and poor handling of a repair request at your Woodland C-173A, Jailroad Fateh Nagar, New Delhi 110018 Shop code_D310.

I submitted my Woodland shoes for repair on 18th April 2025, and was clearly informed that the repaired pair would be returned within 15 days. It has now been well over one and a half months, and I have yet to receive my shoes — or even a proper update.

Despite three personal visits to the store and multiple follow-ups with the staff, I have received nothing but vague responses and broken promises. On one occasion, I was even assured of a specific return date — yet that date passed without any resolution or communication.

This level of service is absolutely unacceptable for a brand like Woodland. I have been more than patient throughout this process, but the lack of accountability and clarity has made the experience extremely frustrating.

If you truly care about your brand’s reputation and future sales, I strongly urge you to look at the Google reviews for this showroom.This is clearly not an isolated case and reflects a disturbing trend that needs your immediate attention.

I urge you to take this matter seriously and urgently. I want:
• A clear update on the status of my shoes,
• A definite return date, and
• An explanation for the unacceptable delay and poor handling by the store staff.

Please consider this as an official complaint and take the necessary steps to resolve it without any further delay.

Please find the attached receipt for the boots repair that they have given(receipt no. 20).

Regards,
Ajit singh
[protected]

Dear Team,

Subject: Complaint Regarding Non-Delivery, Cancellation, and No Refund for Woodland Online Order No. OR-3580742

Respected Sir/Madam,

I wish to lodge a formal complaint against the official Woodland online store for failing to deliver my order, canceling it without my consent, and not providing a refund to date.

I placed an order for a pair of Woodland shoes via their official website on 19th April 2025, with Order Number: OR-3580742. Despite the payment being successfully processed, the product was never delivered. Subsequently, the order was canceled by the company without offering any valid reason.

Since the cancellation, I have made several attempts to contact Woodland’s customer care through phone and email, but have received no response. All my emails remain unanswered, and there has been no communication from their side regarding the refund or delivery status.

This lack of transparency, failure in service, and non-refund of my payment constitutes a clear deficiency in service and unfair trade practice.

I therefore request to kindly take appropriate action for negligence and ensure the refund of my payment at the earliest. I am also seeking compensation for the inconvenience caused.

Attached are copies of the order confirmation, payment proof, and my communication attempts with the company for your reference.

Thank you for your attention to this matter.

Yours faithfully,
Rohit Sharma
Mobile- +91 [protected]

My Order ID[protected]-0851504

I am reaching out regarding a quality issue with my Woodland Charcoal Black Shoes, which I purchased in November 2024. To my disappointment, within just a few months of normal usage, the shoes have shown significant wear and tear—the front section has torn, and the laces have also broken.

As a long-standing customer who values Woodland’s reputation for premium quality and durability, I find this to be highly unexpected. Given that these shoes were purchased only a few months ago, such deterioration raises serious concerns about the product's quality and longevity. I expect a prompt resolution in the form of a full replacement with the same pair, as this is clearly a manufacturing defect.

Please treat this matter with utmost priority and arrange for the replacement at the earliest. I look forward to your swift response and a resolution that upholds Woodland’s commitment to quality and customer satisfaction.

I have purchased woodland shoes online (order no-OR[protected], within 7 days o[censored]sage the pasting and sole is damaged due to inferior quality.

i have sent email but replacement of shoes but no reply received.

please replace shoes immediately with good quality shoes

Mobile No [protected]

Dear Sir,

I am writing to inform you that I received a pair of DNAVY shoe for men size 41. The order # is Order Id: OR-3513253 which was placed on Jan 5th 2025 and received after 8 days.

Unfortunately, the shoes do not fit me well. Therefore, I kindly request you to arrange for the return of these shoes and process an early refund of Rs.2697.00, which was paid via gpay.

Despite multiple email reminders starting Jan 14th 2025, I have not received any response or action on this matter. I urge you to address this issue promptly.

Thank you for your cooperation.

Best regards, Anil Kumar

I ordered a leather belt at ₹ 1800 but received a pair of socks worth ₹300. I contacted the customer service. They asked for a video of the unloading. I said I didn't capture video, but I did take a photo and forwarded it to them. They stated they'd take it back; when the delivery agent arrived, I handed him the socks, which he scrutinized but refused to accept since his phone displayed a picture of a belt. He said he has orders to pick up the belt, which I have not received. Even though I mailed them often, their customer service response is poor.

I purchased a jacket from world Trade Park Jaipur dated 11/01/25 but piece is defected. I belong to Hisar and need to change the piece

I am writing to formally lodge a complaint regarding a recent purchase I made from your platform. I bought a pair of Woodland Boots for Men on October 20, 2024, through Flipkart, which cost ₹2288.00. After only three days of normal use, I observed significant and excessive damage to the boots, which I believe is indicative of either a manufacturing defect or poor craftsmanship.

Despite handling the boots with care, the condition after such a short period o[censored]se is highly concerning. When I contacted your customer service team to report the issue, I was met with a dismissive response, labeling the damage as "normal wear and tear." This response fails to address the gravity of the situation and does not consider the possibility of a defect in the product.

It is unreasonable to expect a premium product such as Woodland boots to degrade to this extent after such a brief period o[censored]sage. I believe this issue warrants further inspection and a resolution in the form of a replacement or full refund. The failure to properly investigate this matter has left me dissatisfied with the service provided by your company.

For your reference, here are the details of my purchase:

Product: Woodland Boots for Men (Casual Shoes)

Total Amount: ₹2288.00

Invoice Date: October 20, 2024

I request that the boots be thoroughly inspected, as this damage seems to be caused by a manufacturing defect and not regular wear and tear. If my complaint continues to be ignored without appropriate action, I will have no choice but to escalate the matter to consumer protection authorities and publicly share my experience through social media and review platforms to alert other consumers.

I look forward to your prompt and satisfactory resolution.

I purchased these shoes online three years ago, and they’ve only been worn a few times. They still look nearly new, but now the soles are cracking like dry mud.

I have purchased woodland shoes on dated 17.08.2024 article number is GB4640022 Mrp. 7995 rs., i am facing issue in right side shoes. i have returned back to showroom they have taken 15 days for fix the issue but problem is still.
Now, i want to exchange or return the shoes kindly help..

Thanks
RMN. [protected]

I am writing to bring to your attention an issue I encountered with a recent purchase. I bought a pair of Woodland olive green sandals (size 44) from TATA CLIQ on July 29th and received them on August 1st. When I used the sandals for the first time on August 10th, they broke within two hours o[censored]se. The materials used in the sandals appear to be of very poor quality, which is unexpected from a brand like Woodland.

I want to return my shoes but the woodland company is not addressing my calls or emails

Dear Team,
These shoes I brought for my mother (who is senior citizen ) staying at Mumbai.And I at Ahmedabad.It's regarding the misbehaviour of courier guy.
My mother stays alone and we have kept day time maid with her.Courier guys was adamant that will have to pay cash only not online.He mentioned he does not have the QR code and online facility.He shouted and was rude on both of them mentioning cash on delivery liya hai to cash hee pay karo.
I asked my maid to let me speak to him handing over the mobile to that guy but he refused.He demanded 4500 Rs repeatedly instead of 4497 Rs.He gave the product when my mom who is 75 years managed to remove cash of 4500 Rs and gave to him.If he was so adamant to get cash of 4500 Rs why he did not pay back the pending amount he should have done that and why he demanded 4500 rs when actually the amount was of 4497.
If he does not have online service or any QR code facility given by company, he should collect the actual amount of which the product is.And how can he force people to pay cash only ...

Instead of making a wow moment for her this courier guy made it irritating moment and she did not see the items for more than an hour due to mess created by courier guy

I want to return Order No : OR-3414692
I have mailed estore and care @woodlandworldwide.com
Haven't got any response yet. I have been calling support guys for help but haven't got any response yet.

I am writing to express my dissatisfaction with the service I have received from Woodland Shoes regarding the repair of my shoes. The repair slip number for my case is H.O 09.I submitted my shoes for a simple Velcro repair over a month ago, with the assurance that the repair would be completed within 15-20 days. However, despite the passage of over a month, my shoes have not been repaired, and there has been no communication from your end regarding the delay.Moreover, when I inquired about the status of my shoes, I was not offered any replacement or satisfactory explanation for the delay. This lack of professionalism and customer care is highly disappointing, especially from a reputed brand like Woodland.I kindly request you to expedite the repair of my shoes or provide an immediate replacement. Additionally, I expect better communication and transparency regarding the status of my repair in the future.I hope to see this matter resolved promptly. Thank you for your attention to this issue. I look forward to your swift response.

The sole of my woodland shoes have broken and detach from the shoes. Otherwise the condition of the shoes are in very good condition. I want to resole the shoes. When I approached the woodland dealers in Guwahati, they said that they cannot help me in this regard. I request you to help me to resole the woodland shoes as soon as possible.

We have ordered Woodland shoes from website. There was not any delivery link or tracking id. That's why we cancelled order. But yet it was delivered without any instructions. Now we are trying to return it. But nobody answering our call or email. And on website, order status is still "order cancelled"

We bought shoe on 11th March. Till date 5th April they are not returning money. Inspite of the fact that they received return on 28th March' 24.

Hi,

I've purchased a shoe from woodland, and after one user it got torn, I'm having warranty for the product and reached them via mail, they dragged it for 1 month after that they told me to currier the product to their address, no brand will ask the customer to currier their damaged product, so again I ask them to arrange a pickup partner so that I can easily track my product, but they are not replying even. it's been a month already that I raised a complain regarding it. Kindly do the needful for me.

regards,
Madhan.A