Xiaomi India — Mobile remi2 gone faulty with in 2 month of purchase

Address:

Deoria, Uttar Pradesh

Last week I have visited today at Mi (XIAOMI) mobile phone service center M/s Famous computer, Novelty plaza in Bareilly and they checked my phone and told mother board had got faulty and will be replaced with new one. I was shocked how does a motherboard go bad within 2 months only. Now they will take 13-14 days for repairing and time being customer will be facing lot problem due to non-availability of mobile phone and lost contact due to sudden failure. I am not satisfied with your product and people behavior at service center, how anyone can run multi agencies under one roof i.e Lava, Videocon, Lenovo & Xiaomi. Also there is no response over landline phone mentioned on the website of Bareilly service center. I am requesting you please look into on top priority and try to give my phone back in 2 days. My trust and brand loyalty gone in negative due to bad experience and other competitor will eat your market definitely if you will not take action towards brand imaging. Have any your service executive visited over there for feedback or running like Ram Bharose. I was shifted from Samsung to xiaomi but it was one of the big mistake I have made in my life. When I have bought your product than spoken to 8-10 people to buy XIAOMI Phone only but now what I will speak to them? I have sent mail regarding the same subject but no reply from your side and still there is no satisfaction answer from customer care no. also. Eagerly waiting for your call and action. My phone and job sheet work order details, Date:14/08/2015 Handed over to Famous Computers Address: Shop no.09 10, Second Floor, Novelty Plaza, Novelty Plaza, Bareilly-243001 Service Center Phone Number:[protected] Bought form Snap deal Name on Invoice- Sandeep Saxena INVOICE NUMBER : S0192C/15-16/35920 INVOICE DATE : 08-JUN-2015 IMEI No.1- [protected] IMEI No.2- [protected] serial no. 9911/00298682