[Resolved]  Yaantra — cancelled my order. full refund not credited.

Address:	New Delhi, Delhi
Website:	www.yaantra.com

I have placed order for a refurbished phone in yaantra app on 1-dec-2018. My order id is[protected].

They charged rs. 16, 999 for the order. Later order got cancelled and refunded only rs. 16, 150. I have been doing follow up since then but of no use. Still my issue is not resolved. Every time i make call to thier customer care, they say "we will transfer your complaint to concern department and within half an hour you will get a call from them". But didn't receive a single call. And when i approach them through mail, they say "please grant us time till evening to resolve" but so far 21 evenings have gone by but my issue remains unresolved. I opted bajaj finserv emi option while placing the order and since full amount is not refund, my loan remains active and i have become defaulter because of yaantra. My cibil score gets impacted as well.

Guys, just think before placing any order or repair service with yaantra. If something goes wrong, your life will become miserable in followups. Beware.