[Resolved]  Yes Bank And ICICI Bank — FRAUD TRANSACTION AT YES BANK ATM

Address:

New Delhi, Delhi

Copy of mail sent to Mr. Krishnan Govindan, Head, Customer Service on 12 march, 14. On 13 feb'15, made a transaction of Rs. 10, 000 from yes Bank ATM ( Hari Nagar/Jail Road, Delhi), but I received only Rs. 5000 and balance of 10000 got deducted. I given complaint regarding this with ICICI BANK Customer care with SR[protected], but I did not get any msg regarding closure of my request, which was closed on 23 feb'15. when i called again on 12 mar 15, customer care told me that yes bank is saying that they paid full amount of 10000 from ATM but did not given me any proof of their response., another SR[protected] is submitted for escalation. It is a serious fraud concern. Please provide me video footage of the same transaction by which they can prove that I received Rs. 10000. I want urgent action . Further I am very upset with the non responsiveness/ lame responsiveness of ICICI Bank. due to which I suffered so much pain and time loss on following up again and again by personal visit and phone calls to ICICI bank. Action Required. 1. Credit my Rs. 5000. 2. If yes bank again response in negative prove that I received 10000 with help of vedio footage at ATM. 3. Why I did not receive any msg from icici for closure of my application at 23 feb 14, due to which i bear so much pain and time loss. Hoping for quick solution CA. VISHWAS RASTOGI MB. [protected] E.ID. ca.vishwas.[protected]@gmail.com