You Broadband India — Refund process

Address:Hyderabad, Andhra Pradesh, 500076
Website:www.youbroadband.in

In jan, 17 i have cancelled my connection and was informed that you office would need a pitied 45days to process refund to me.
I have requested multiple times to do the same at a faster phase, but in vein...
After 45 days i called asking for the refund to receive but they had no clue and time and again you employee keep asking me 8hr call back time and out of my experience in the 30 plus calls i made to you bb, no one ever turned up...! Cheers to such a sick presentation of the company

It was very disturbing the way they took me for granted and did not have any fear, that they represent a company and would have to be accountable for their promises and activities

Fed up with these pathetic etiquette, i visited the office in hyderabad on apr6 and explained narrated the trauma and how you guys are testing customer patience levels... At start the both ladies started arguing me, interrupting my conversion, but i finally made them understand and finally the employee ms. Prashanti agreed to get me the refund in 10days.

On apr 26 i called them and i was told that they would get back to me (Prashanti & priya) but as a habit no one turned up...

Today 28apr i called them to which ms. Sai in the front office says that ms. Neeraja is the concerned now, and prashanti's work is done... And i will receive a call back from neeraja after i insisted to speak and get a reply from prashanti of the promise made... 20 days have passed by but not replies or call
Neeraja and prashanti were avoiding to take my call when sai was transferring the line and they made sai inform me that in next 4-5days i will get the cheque for definite and but i did not get my reply for delay from prashanti.

I am astonished the way your guys work, sorry to say but this a third class poor service and no work ethics.

I need my replies and refund asap.
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    YOU Broadband India Phone
    +91 89 1337 7212 [Vishakapatnam]
    +91 12 4337 7212 [Gurgaon]
    +91 40 4756 0260 [Pune]
    YOU Broadband India Address
    Plot No 54, Marol Co-Op Industrial Area, Makwana, Mumbai, Maharashtra, India - 400059
    View all YOU Broadband India contact information