Zaakpay.com — refund amount didn't get into my account

I have booked ticket on 01/02/2019 payment completed i have paid through sbi debit card and payment gateway is mobikwik and due to some personal reason cancelled my ticket on 08/02/2019 & irctc says payment refunded in zkpy (Zaakpay) pg but not received in my bank account. Please resolve my problem as soon as possible. If i pay through debit card so why you refund zaakpay. I dont know about that and i dont have any account on zaakpay. So please i request to you resolved my problem as soon as possible.
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I have ordered pizza made payment with your gateway, through uber eats app, after some time when i checked the app order was vanish with no records, so intelligent. Your stealing customers hard earn money, such big fraud shame on you, i will not your gate way in future

Unauthorized usage of my debit card details...Receiving OTP frequently...
Kindly look into the issue and revert ASAP...
Sar ji mene ticakt kanssl kiye the abhi tak rifand nahi aaya belens hamara belens refand kardo

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