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Zefo Complaints & Reviews

www.gozefo.com
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Updated: Dec 26, 2023
Complaints 150
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8
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142
Bad 😕 It seems that Zefo has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Zefo reviews & complaints page 2

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P
Praveen Raja Rajan
Oct 11, 2021
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No proper response from customer care

I ordered a tv cabinet on cod but couldn't find any tracking details. On calling customer care in watsapp I am seeing blue ticks but not giving proper response to me . Don't know how to cancel the order also....
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H
hymareddy
Sep 28, 2021
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Defected AC sold to me

It's absolute money n time waste. I ordered AC for 28000(only 5000 less from main price from Amazon), delivered after ten days, fine. They said it's completely verified by technician before dispatch and 100% in excellent condition. They said they won't send technician for installation so I hired from urbanclap. AC is installed (delivery charges 1500+installation charges 1500). Now AC is not running as there is whole to gas pipeline inside....
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shagun akarsh
Sep 14, 2021
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Order is not delivered

Order id- 345428. Website took the order, disabled my login post that apparently dur to tech issue which is persistent since last 15days. Delivery ETA was shown 2-3 days. But on contacting their support they told it will take 10-15days due to some issue with vendor.

Their customer support is extremely unresponsive....
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M
murali maringanti
Sep 8, 2021
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Product was refused to assemble and return not done

Address: HSR Layout No. 1, Third Floor, Sector 7, 14th Main Road, near BDA Complex, Bengaluru, Karnataka 560102

Order id : 744475
I have ordered a 4 door wardrobe from Zefo, Horrible customer service where the customer care number itself does not work. And after numerous follow up, the carpenters have come to assemble and then refused to assemble it stating there is not enough space in my house, this was first shocker, i don't know what kind of carpenters are they. And i was promised by Sathish Kumar who is only available via chat from Zefo,...
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E
Emma Zanda
Aug 28, 2021
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Damage and broken product

We have been mailing you guys since 1month about the product king size bed which was broken and damag from my husband mail id (shushant.[protected]@rediffmail.com) and told you guys to take it back but it has not been resolved till now such a poor service, not expected that from you guys, I have purchased from zefo in delhi and my experience was amazing but after that I don't think will ever do any business with zefo worst and pathetic service...
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S
Seema*
Jul 30, 2021
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Full refund not credited back.

Address: Bangalore

My pickup was done on 17 julu as tje product delivered was not tje one i order.i have ordered brand new product but got with defects mattress.my refund amount was 5055 but only got 1798 today....
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L
ljhgybvffv
Jul 27, 2021
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Queen size bed

Worst customer service, Poor delivery, You have to contact them on mail only no call provision, They will not respond against the WhatsApp number shared, At one point of time they will stop responding against the mail, All the promises they make are simply fake. I have ordered bed from there sir queen size order date[protected] at that moment they were showing deliver date[protected], we didn't received on 12th so called them in which they...
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SaumyaSrivastavaSharma
Jul 18, 2021
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Damaged Dining Table

Address: E 1004, Salarpuria Sattva East Crest, Near Budigere Cross, Konadaspura, Bangalore - 560049

Hi,

I had ordered a dining table worth 19000 via Gozefo. Order number of the same is 737756. Which got delivered on 29th July 2021.

No one visited from the company so I did installation by myself. On 3rd August I realised that there are termites in the table due to which I started seeing the structural damage. Spending 19000 for a table which has termites is not worth. Everyday I see termites damaging the table...
+1 photos
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A
Amiya Arnav
Jul 13, 2021
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Delay in installation of furnitures

I had placed an order with Zefo for a bed, wardrobe and a shoerack.. I'm the delivery of items was delayed... after multiple follow up, the zefo team finally delivered the order 3 days after the committed date of delivery.. for the past one week, I have been following up with the zefo team for getting their installation team at my residence for installing the furniture.. there has been response from their side... they hardly care to respond...
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A
AlokRan
Jul 7, 2021
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Order Cancellation - 342452

I want to cancel my order 342452. There is no way to cancel the order online. I have tried contacting Zefo support team but got no reply. Please cancel my order and refund the amount asap....
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Gayathri2608
Jul 7, 2021
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342106

Ordered a study table on July 1st. Scheduled delivery is on July 8, still no communication regarding order delivery schedule. No response on customer care number or whatsapp number. Kindly update ASAP....
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A
Amiya Arnav
Jul 5, 2021
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Order confirmation not received after payment

I had placed an order of a bed, wardrobe and a shoerack.. the payment was made through UPI.. however it has been more than 3 days since the order confirmation is awaited ..
There has been no communication from Zefo contact center.. the watsapp number is not reposting to calls or messages.. I have already raised a complaint .
The Complaint I'd is [protected]....
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Vaisakh EM
Jul 5, 2021
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Chair/Order 341716 has not received

I had ordered a chair on 23rd June, and made payment as it was mentioned that it will be received before 27th June. When I dint receive till 27th i had emailed them and a person called satish has called and informed me that it woul be delivered with in 2 days. But I dint receive, so mailed them again and same person called me and told it will be delivered before 4th july. There is no call back number and I am not receiving any email response...
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T
Trushna Parikh
Jul 3, 2021
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Order not received

Order id 341179, double bed ordered but not received till date. Now refund the amount...
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Ishan Gupta .
Jul 2, 2021
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Order ID is 341435

Address: Banglore

WhatsApp number not responding, Mailed not properly respond. I buy a fridge on 17th and till date no one bother, where is my product. Payment already done. But no proper reply from their side. It's too much delay from zefo services. Too much delay, customer care not listen what u feels....
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Vinayak ekabote
Jun 29, 2021
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My refrigerator over cooling issue temperature control switch not working

Address: #173 c/0 nagaraj chikknna layout hennuru Cross banglore 43

Hi iam iam purchase refrigerator samsung double door April 2021 I am following through email my issue April to till date sent someny emails still not resopnding your technician not visting my location we not using swtiched offed my money totally burned

Your customers care not resonding very bad services next time not refer any one zefo please take serious action my issues...
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A
Asha R Gowda
from Bengaluru, Karnataka
Jun 29, 2021
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Order 335552

I am waiting for the installation since May 3rd. I do understand due to lockdown it was delayed for a month. however, ever after multiple followups i havent received a single call for the installation.

I just get emails saying you will recieve a call back and apologies for whatever happened.

I dont want your apologies. i want installation of my cupborad to be done ASAP.

There is no response...
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R
Rashmi selvam
Jun 21, 2021
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Order cancellation

Address: FLAT #307 BALAJI LEGEND 4TH CROSS A SECTOR AMRUTHNAGAR SAHAKARNAGAR POST BANGALORE
Website: gozefo.com

I had placed an order number 341345 dtd 16.06.2021 please cancel this order and process refund at the earliest.

I had raised complaint please refer ticket # [protected] dtd 19.06.2021...
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PSS Pharma spray solutions
Jun 9, 2021
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Order number 341015

Place the order did not received any msg or confirmation mail. Also not received any delivery schedule....
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T
TanushRaj
Jun 8, 2021
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Not received the product

Order no 340478 a TV cabinet
Not yet received which was scheduled
Please let me know the status
Chandrakumari [protected]...
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