I had ordered a single bed on 3rd october, 2017. I was promised a delivery of the product by 6th october, 2017. But due to heavy rains that day and an odd delivery timing of around 10 pm, i had to postpone the delivery from that day to 8th october. I had received a call stating that my delivery slot will be from 1 - 3pm on 8th october. After speaking to the delivery boy at around 3 pm, i got to know that he has been assigned a slot of 3 - 6pm. I then received a totally delayed mail and an sms at 6:05 pm stating that my delivery slot is 3 - 6 pm on the same day! After speaking to the customer care, i came to know that they haven't received the product yet. I had to wait the entire day and waste my sunday just for the delivery. Then, they had promised a delivery on 10th october between 7.30 - 10pm and again, no sign of the product. Again they had rescheduled it to 11th october between 7 - 9 pm and it has again been postponed without giving a proper reason. I would not recommend anyone to buy/sell products from gozefo. They just grab your money and fool around. Disgusting service.
1 thing is very clear from this that guys you have a system to record and note the customer interactions and I am sure you have the record of your carpenter's confession. If not I have it.
Secondly it does not take a time span like more than 2 weeks to decide whether the customer here is at fault or the inferior quality which has given up to support the carpenter's umteenth efforts.
Thirdly if a customer begins to trust a brand and procures an item from newly budding team.. trust that the items would be useful as in we purchase it for usage. We do not expect definitely that support of a lifetime from these furniture...but "extended warranty", "replacements"are your company's USP anyone believes.
To grow you need lot of goodwill Team, or a lot of strength in the product you are marketing. C'mon you can't say you don't have either of them.
Or admit it in replying back that you are trying to fool the Customer, again as real help was not extended. I may be a customer who had purchased just 1 item from your website..but do believe each end users feedback matters. At least in other industries it matters.
Guys ADMIT you are not able to service or fulfill your sale terms made to customer and trying to drag a case by not being useful and harassing to that extent that the calls are being disconnected on this particular case and even not returned. Hope you are employing literate legitimate people and this business is neat.
Really doubt your intentions.
Need a timeline till when I will get a hearing or decision with explanation from your end.