Zefo Complaints & Reviews

Hi,

I bought a cabinet from Zefo (order no. 329030) trusting Zefo, which was delivered to me on 6th Nov, and the person who came to deliver gave me the no. [protected] for installation/assebling, but no one attends that no. and now is the 3rd day, no one has come to fit the same and the packets are lying unopened without any use.

Kindly arrange for fitting by 9th Nov, else kindly arrange for return of the item.

Regards
Vipin

Ordered sofa on 17th oct 2020 order ID 327744. Supposed be received by 31st Oct 2020. Got call around 24th Oct that they are dispatching sofa from Bangalore and I will receive within 10 working days. On 30th Oct received message from their delivery partner that delivery has been scheduled. Received message on 31st Oct that sofa will be delivered today by 7 pm. Status changed to Delivered in the evening but I did not receive it. They provided customer care number which does not exist when dial and delivery person name Shoaib and his number. He is declining my all calls and even after reading whatsApp messages he is not responding. Dropped an email to zefo regarding same but their response time 2 business days.

Zero is the most pathetic e- commerce company I have had an experience with. I order stuff of around 25k out of which nearly half of it is broken or defective. Even after following up with customer care etc. There has been no response till date and it has been 3 weeks. I am going to lodge a police complaint at the nearest police station in bangalore limits and see to it that these people go to jail. My order no is 327167

I have booked wardrobe from go zefo and person was going to come for installation 5 days ago but yet no one has turned out. I have tried contacting various people but one is responding properly.
Please get my query sorted out ASAP or else will have to file a police complaint for fraud.

My order id is 326728

Buyback of my Order No. 254165 was initiated on 3/10/2020.It is deplorable the way things have been handled since then with only false assurances to looking into my order.

Hi, I have placed an order in September and the product had got delivered much delyed than the date given. Even that was still ok but the product delivered was not the one I ordered. I have been trying to contact them in every forum writing email every day but there hasn't been a response so far. There is no way we can even reach them over call. They aare too negligent and been cheating people by sending wrong products.

Bed is coming apart due to termite attack within months of purchase. Please look into its servicing urgently....

25 September se contact kar raha hu lekin Abhi tk response nhi rha h kt wait Krna padega bta dejey ki ap apna tv bahar se sahi kra lu

We ordered an office chair (Albert 2 axis adjustable office chair, un-boxed piece, order id: 325582) which was listed as an unboxed product with minor damages. However, when delivered, the product was missing a piece in one of the wheels. We tried to reach the customer care immediately. But the call was not getting connected. Consequently, a detailed mail mentioning the issue and attaching the photographs showing the missing part was immediately mailed. However, no response call was received even after two business days (As promised in the reply mail). Also, none of the customer care numbers are responding and we are not able to get any repair or return for the faulty product.

Fraud companythey give you time and then they are no where to be found... Fraud looters thievesthere are no numbers so that you can call them, they cut your pocket at the time of shopping, no tracking info, email time frame 24- 48 hours but no reply either... Frauds sitting and taking out our money and not fulfilling the delivery time frame. They charge you giving the date of delivery and then the product never arrives. After stealing your money they have not kept a single option to contact them they are calling me every alternative day but still the bed is showing as unscheduled. what the hell is happening

I placed an order on zefo on 11th sept. Same day at around 1pm o received a call saying that the product is ready for delivery. I asked the person who called me to postpone it to monday as i was busy in office during that time and i didn't have off on saturday and sunday. The person said monday is their week off, so i asked him to postpone it to tuesday so that i can schedule my off accordingly. I received an sms saying that the delivery date has been rescheduled to 15th sept and that the delivery people will call me a day prior to that. Today it's 15th sept, 2pm and nobody has contacted me yesterday or today. I tried reaching out to their customer support team. But no reply from there. The whatsapp account is handled by a very irresponsible person and he/she is not replying either. I opened the link which i received to track the order. There it's showing that delivery is yet to be scheduled. When that person rescheduled my delivery to 15th sept then why is it showing yet to be scheduled in the app. Now somehow i got contact number of the whitefield office person and he is saying that it will not be delivered today. I told him that i cannot take leave from office everyday

On 26 August they taken back my fridge and still I am struggling for refund.it took two month for pick and again leaving all work side I am following for refund.

I have placed wardrobe order on 26 august
Confirmed delivery was 9 sep
But there is no update of order
Its showing out of delivery for last one week
Tried to call customer care but there is no reply
Also sent sereval mails but zefo is not interested in reply and update
Order number. Is 323261

I ordered a jbl blurtooth speaker fm zefo on 29th aug and it was scheduled to be delivered on 2nd september. But till now they didn't even called me. I did so many complaints to them but all in vein. I already have paid the amount of rs2399 online. Kindly help me out.

My order id: 323435

I have placed my order on 28th august, 2020. The order consists of following items:
1. Sofa set
2. Queen size bed
3. Dining set
4. Queen size mattress

3 items (Except sofa set) got delivered to us on 29th august. But after that no update about installation and delivery of sofa. Customer care number of no use, no one picks and it says to send mail to [protected]@gozefo.com. There is one whatsapp number ([protected]) but no one bothers to reply there. I have sent multiple emails on the [protected]@gozefo.com. Getting same reply according to their mood - "we have raised this concern to our team". No proper update to customer through mobile or email.
In my billing invoice/order details, its mentioned everything (Delivery+installation) for all orders happens before 3rd september.
My email id : [protected]@gmail.com

Ticket No:[protected] has been raised 2 to 3 days back, for assembly of the wardrobe that is delivered. Still nobody is bothered about attending it for installation and replying to my mails.
I want to return the dismantled wardrobe so that atleast I will get my money back and can clear this huge space at home...

Hi sir, i bought mitashi led tv, it's not working so i initiated warranty 6 months before, still now not repair my tv problem,

When are you going to repair my tv, it's already been 6 months yet i have not repaired my tv sir, please tell me the reason for not repairing my tv, please tell me whether you will repair my tv or not i will pay and repair my tv, reply me as soon as possible sir,
Its my order i'd 279381

Regards
Boobalan
Chennai
[protected]

I don't know why but both of them are not delivered at my place it was supposed to be deliver by today i texted them on chat as well but no response from them and my products are still in scheduled

Damaged goods delivered to my place. The delivery people swore up and down that the furniture will be repaired and since then no sign of any customer support.

Whatsapp - messages go unanswered on their official number
Email - Got automated reply, no follow up even after 3 days
Phone - Automated voice recording to email them

No FAQs or help section on their website about what steps to take if damaged goods are delivered.

Order details -
Items -
1 Shoerack - fully damaged, broken and unusable
1 desk - damaged on the side, item claims to have no defects on the website listing

Order ID: 322363
Ticket No: [protected]

I bought fridge from zefo but same day i complaint that as per your policy 3 day return policy is there but you guys ignored my mail.. Third class service. Seriously i will in any case return this fridge to you all