Zen Mobile Complaints & Reviews

I am B.L.SHARMA from jaipur(RAJASTHAN). i purchased a ZEN M 72 white colour handset at[protected]from dealer m/s LODHA POWER PROJECTS. after puchasing handset i got a problem that phone book was not open either shortcut or menu process. i contact to dealer for that problem and they provide me authorised service centers list. i contact to my nearest service center. he told me that the problem is due to a software, will available in 3-4 days. after many phone calls in duration 10-15 days, he prepared DOA and i deliverd it to dealer and dealer provide me another ZEN M 72 white colour handset. when i opened it in front of dealer it was doing properly. at the evening i found that it's also making problem in open phone book. then i contact an another authorised service centre which have the software. when i meet him, he told me that the handset is not doing work properly and he also make DOA. when i meet to dealer with DOA, he told me that now they would arrange handset after replacement from company. from that day yet i am doing wait of replacement. all this circle is between[protected] to[protected]. when i said to dealer about handset he provide me the Stockist mobile no., stockist provide me RAJASTHAN Service head mobile no., and RAJASTHAN Service head assured me that replacement will 100% delivered till[protected]. in this lien today when i ask the dealer about handset, he denied and said that i should talk to Mr. Rajeev(RAJASTHAN Service head ). i am unable to understand it that when the company is not responsible about the customer, how he can think to survive in market because if a person talks to me about ZEN mobile i straight disagree with him. from BANWARI LAL SHARMA, JAIPUR MOBILE NO. [protected], [protected]

respected concerned people,i have given my cell phone at the service center of zen mobile namely asian electronics in rajouri garden nearly 10 to 12 times in the last 1 n a half month during the guarantee period itself.the mobile phone did not work even once everytime i got it back.i have to go all the way from dwarka to submit and collect my phone back repeatedly.i was asked to purchase a new battery and even after doing so it did not work.i gave it back to those people to check the problem.they took my cell phone with the usb cable and charger and did not return the charger as well.it is the worst service i have ever come across.i would like to make other people aware of the bad services and electronics this company is offering so that they dont do the mistake of purchasing any electronics of this company and suffering later. - a genuine costumer

sir..
i gave my mobile to service center in the month of may..
til now they r not giving my mobile back..
they not suppose to give it back..

I HAVE PURCHASED ZEN HANDSET X 381 AT UNIVER CELL, UNIVERCELL TELCOMMUNICATIONS INDIA PVT LTD., D NO: 47-13-6, DAIMOND PARK, DWARAKA NAGAR, VISAKHAPATNAM - 530 016 ON 24.02.2011 VIDE B NO: P.VDP/1266.I HAVE ALREADY PAID EXTRA FOR MOBILE THEFT INSURANCE & OTHER SERVICES. THE MOBILE PROBLEM IS THE CHARING PIN IS LOOSE OF THE HAND SET, AND YOUR CARE EXECUTIVE IS SAYS, THIS IS NOT ELIGIBLE FOR VARANTY AND SERVICE COST IS 350/-. I WILL FILE ON CASE IN ZEN MOBILES & UNIVER CELL TELCOMMUNICATIONS INDIA PVT LTD..

NOTE: DON'T PURCHASE ZEN HAND SETS & DON'T SUFFER FROM ZEN HAND SETS.

Sir,

I have complaint against Zen mobile for cheating with customer. I had brought Zen mobile (Z-66) from Chhabra Watch & Radio shop, Madangir, New Delhi-62 on dated 07.05.2011 with two year warranty. The shopkeeper said at the time of inspection of Z-66 mobile that those features are written on box cover of Zen mobile all are active and fully working condition. After one day when I insert my memory card into Zen mobile I found that it is unable to fully open and play 3GP and MP4 format and also it has mentioned that it has inbuilt Yahoo & MSN messenger but I found only MSN messenger. It seems Zen mobile have cheated with me.



Therefore, I would like please refund my money which I have paid for it as early as possible.



Thanking you





Yours truly,



Vinod

Dear Sir,
My Mobile IMEI no. is [protected], [protected]. According to your advertisement of 72 days Battery Backup, I purchased Zen M25 in last Dec. but the battery back is not 72 hrs. The charger point was not working properly, when I joned your Service Centre "Atithi Telecom" in last Jan. 2011, than he received my charger point and told that 2nd Pc. of Charger you will receive within 7 days but till date he didn't give me.
I wish u will take it positively.

My mobile no. is [protected]
email : [protected]@rediffmail.com

Yours faithfully
Shambhu Kant Shukla

i have three times replaced the zen Z77 model phone . the phone was automaticlly restart at any time. the mobilre store saw amount not refund but mobile only repalaced. plz requst u sir/madam

R, SIR, I HAVE PURCHASED ONE ZEN MOBILE SET FROM KESHRI STORES ADHARTL JABALPUR ON AUGUST 2010. BUT AFTER SOME TIMES MOBILE SET NOT WORKING PROPERLY. AND AUTOMATIC ON/ OFF PROBLEMS CREATED . THAN I COTECT UR AUTHORISE SERVICE CENTER G-MOBILE JUNCTION 1282 FRIST FLOOR OPP. SAHIL HONDA FOURTH BRIDGE JABALPUR AND REGD A COMPLAINT AND DEPOST OUR MOBILE FOR REPAIRING ON 13/10/2010VIDE RECEIPTS NO.150.
BUT I HAVE NOT RECEIVING OUR MOBILES TILL TO DAY I WANTS PLEAE REPAIR MY SET OR REPLACE AT AN EARLY DATE. THERE FORE KINDLY DO NEEDFULL.
YOURS
SANTOSH KUMAR NEMA
78 ALOK NAGAR ADHARTAL JABALPUR
MOB.[protected]

hi,

maine[protected] ko ANMOL MARKETING se zen z77 mobile RS.3300/- ka kharida tha, (TIN-[protected]-INVOICE NO-0057) par pichle do mahine se isme problems aani shuru ho gai, (auto keypad, auto-restart , sim1 detection problem.)

maine ise service centre ((bhagwati communication : autorised service centre : xcite + zen :[protected],[protected], shop-81,new shoping centre, ghumar mandi, ludhiana)) dikhaya unhone repair kiya par service centre se bahar nikalte hi ye phir automatic keypad aur restart hone lag pada, sim bhi detect nahi kar paya, s-centre wale kehne lage delhi bhejna padega lagbhag ek mahine baad ye delhi se vapis aaya par problem phir wahin ki wahin the, s-centre walon ne phir repair kiya par ye repair nahi ho paya, aur phir delhi bhejne ke baat kehne lage, mujhe apna mobile service centre mein diye huye lagbhag do mahine ho gaye hai, main bahut baar khud service centre iske bbare mein pata karne gaya aur bahut baar phone kiya par koi result ni mila.

ab main chahta hoon ke mujhe char-paanch baar repair kiya hua aur service center ki taraf se pareshan karvane wala mobile nahi chahiye, main is ki replacement naye z77 se karwana chahta hoon aur jo mujhe pareshani hui, mera time kharab hua, aur mere aane jaane ka aur phone ka khrcha hua hai uski bharpaai chahta hoon, agar iska positive reply mujhe jaldi nahi milta hai to main monday[protected] ko CONSUMER COURT mein case file karwane wala hoon. jiska khrcha bhi company ko karna hoga.

shamsher singh
[protected]
ludhiana-punjab

mobile detail
zen - z77
[protected]
p-date[protected]

I purchase a handset of Zen mobile company model Z77 from Maa Jagdamba Telecom, Old D.C.Road, Near Bhagat Hospital, Sonepat(Haryana) on dated 27.02.2010. In month of June-2010 my mobile given a problem i.e. automatic on/off. 18,June-2010 I give my hand set to Zen Mobile AGENCY M/s Vanshika Telecom, Sonepat (Haryana).Mobile no. of Vanshika Telecom is [protected] & [protected]. But he is given me receipt of my mobile on 06.07.2010. in this period I make my calls to Vanshika telecom. He says my mobile is not repair. After that I make a call at Zen Mobile customer Care no.[protected]. Customer care executives told to me all of the handsets are despatched which is come for repairing at there.

From 9,july-2010 to till date I makes many calls at Zen Mobile Customer Care & his agency Vanshika telecom I have not received my mobile model Z77.