Zomato — blocked my account without notice

Bhaskar682

from Bithur, Uttar Pradesh

Address:

Lucknow, Uttar Pradesh, 226020

I received bad quality food so i complained them and posted some reviews about it and asked for refund they refunded but then just blocked my account as i had my money in that account kindly unlock it

App version : 278
Present city : 8
Geo city : 8
Connection : mobile_lte
Identifier : 0b2aafef-0cdc-4de7-a245-884ba386cd23
Location : 0.0, 0.0
User id : 66668763
User agent : &lang=en&android_language=en&android_country=us&device=xiaomi, xiaomi, redmi 3sdevice info : xiaomi, xiaomi, redmi 3s
Identifier (Uuid) : 0b2aafef-0cdc-4de7-a245-884ba386cd23

Was this information helpful?

No (0)

Yes (0)

Zomato customer support has been notified about the posted complaint.

Sep 16, 2018

Updated by Bhaskar682 Yesterday I complained about late delivery regarding my order id [protected] from account [protected]@gmail.com and their executive refunded the amount and in no time he blocked my account too so I can't use my money this is totally unacceptable kindly transfer my credits to my new account [protected]@gmail.com or else unblock my account as your one of the executive named ambika promised me that it will be transferred into my new account then another executive changed the statement that he would no transfer it and abused too. His name was ankit. I asked for his ID he rejected to give it to me so I wasn't able to provide his detail I want strict and strong action to be taken in this regards

Sep 16, 2018

Updated by Bhaskar682 Yesterday I ordered ice cream order id [protected] from zomato and the delivery guy delivered the ice cream very late and it was not in condition to eat it so I complained about it on chat support he refunded after quarreling for hours then he blocked my account which is [protected]@gmail.com in no time as I had my money into zomat wallet so now unable to use it zomato is doing cheating in this way at first they refund then simply block your account and blocked my number [protected] too so I wouldn't be able to order in future from this number so unlikely behavior of yours why in the first place you refunded the money in form credits into my account if you were going to block it I want my account to be unblock anyhow or else transfer my credits into my new account which is [protected]@gmail.com kindly process this fast.

Sep 16, 2018

Updated by Bhaskar682 I had complained yesterday about an order which is [protected] of late delivery as the order was ice cream and it wasn't in good condition so asked for replacement ice cream they did not do that then after hour of quarelleig zomato executive refunded my account in [protected]@gmail.com then after sometime he blocked my account so I would not be able to. Use it i had ₹166 in my zomato credits either unblock my account or kindly transfer the money into [protected]@gmail.com