Zomato — food not delivered but updated as delivered and money is not refunded

Address:

Hyderabad, Telangana

Hi Team,

I have ordered from Dominos on 22 nd march 2020, I was waiting to the order and then I got call from the delivery boy that police has stopped him and requested me to pick up the deliver where he was stopped. I was not having any vehicle so I denied and said him to cancel the request if he is not able to come. I got a msg to give reason for cancellation. so I updated on the link and thought the order is cancelled and expecting refund to done in next few hours as it usually get refunded. I then checked next afternoon and immediately called the customer care that it is showing delivered and but the order is not delivered. The representative stared saying you should have aske us earlier and not we cant do any thing. I also called the delivery boy he said that the delivery is not delivered.
I followed up with this person but no result.

The mobile number of this delivery boy is [protected].
uploading the screen shot of msg and the order

My name is Nitesh Kumar, phone number is [protected].
If this is not addressed I will definitely move to Consumer court.

Thanks
Nitesh Kumar