[Resolved] Zomato — no refund for online order

Eers Iax

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600094

Hi

Zomato was running up a hyped up marketing at chennai last week countering uber eats and swiggy

Thought would give it a try, ordered some evening snacks on may 20, everything went well till the order was completed online, then an endless wait for the restarunt french loaf to confirm the order.

30 minutes of wait with no cancellation option order, zomato cancels the order citing, 'delivery boys shortage, ', quite weird... The weirdest part was the order is listed in the app though i made the payment, so i am unable to track the order..., online grab and hide

Till date refund is not received.
Can any one help?

Order no [protected]
No refund received till now
Paid using card
On may 20, 2018, 4:15 pm
French loaf

Raj. Chennai

+1 photos

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Jul 14, 2018

Complaint marked as Resolved

Zomato customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2018

Zomato Customer Care's response Hi there,

Apologies for the trouble caused to you.

We tried contacting you (On your [protected] number) but couldn't connect so, we'd request you to please help us with an alternate contact number of yours (If possible) along with an appropriate time window when we can call you to discuss things & make them right.

Looking forward to your response.