Zomato — not refunded and false promises made

Address:

Chennai, Tamil Nadu, 600091

Dear Sir/Madam,

This is regarding my order [protected] on Jun 1st 2019.

I have ordered for mutton bucket biriyani at thalapakatti on 1st June through Zeta Payment. Due to poor packaging the whole bucket biriyani spilled om the road and the image was enclosed. I raised a concern immediately on that day with the image. The whole bucket was wasted and total amount of 1.7k was wasted. When i raised a concern, i was informed that refund was initiated and the amount will.be credited into my Zeta accound automatically within 7 business days.

I have re-checked on Jun 3rd about the status update on my refund. When i checked, i was surprised to be informed that the refund was not initiated correctly on 1st time and again they raised refund for 2nd time on Jun 3rd and promised me like anything that this time will be refunded back for 100% and again it was not due to false promised. I have been informed by an usual template of 5-7 business days.

Later part exactly on Jun 10th i did not received the refund into my Zeta account and then raised a concern that did not received a refund which was promised earlier. The person who said he initiated a refund infront of his senior even dint work as well for 2nd time. I asked him a reason about why it was delayed and he replied me back with "The refund was initiated and it was delayed due to multiple issues and the banks are lazy to process the request". Think about you people how lazy now you people are.

He informed me that i escalated to my senior most manager and refund raised by him this time and again i was given 3rd false promise again it will be refunded back again within 7 days.

So totally 3 time refund was initiated to me and everytime there is no delay from.my side and when i checked this again on 17th, i was informed that am raising concern for 1st jun order and the same cannot be refunded because of me.

Thia is totally not acceptable. You people made me to wait for 3 times ans dragged till 16 days and not throwing the concern on.me due to old issue we cannot give a refund. I feel like you people have strategy of dragging till 15 days by mentioning that my senior manager raised refund and it will.be refunded this time and blaming the customer he is late after 16 days and it is very old cant help it.

See i have all the proof of delay on your side and the false promises given by your people. Enclosing all the screenshots of the conversation had with people.

Atleast by now expecting a positive response after going through my mail. Hope someone would help me understanding the situations. Shoud atleast understand the customer situation and ready to hear back from.them.

Expecting a reply and refund at the earliest. I dont want your usual template of it is initiated again for 4th time and will.be refunded within 5-7 business days.

Thanks and Regards,
Shyam Sundar S
Mob# [protected]